Always happy to see Helen cause I know I’m getting great service.
4/24/2026
Martha P. VERIFIED CUSTOMER
Staff was dismissive and rude, including the service tech. When I called at the end of the day for an update on my vehicle, the person who answered the phone was incredibly rude, asking me repeatedly for the name of my tech even after I told her I did not recall his name. She refused to let me know if my car was ready unless I gave her the name of my tech. She then sent me to a mailbox for someone she knew was no longer in the office. When I arrived to pick up my car, the person at the checkout counter, who might have been the same person I spoke with on the phone, was rude and unprofessional, barely saying a word. I expect a different level of service from Lexus.
4/24/2026
The Thomas. VERIFIED CUSTOMER
Maria was very kind and helpful. I had a couple of questions that I wasn’t sure of about the programming and she had a person come over and talk to me, and he explained all my
Questions.
4/24/2026
Tony Khan. VERIFIED CUSTOMER
Excellent customer service by Mark, he is amazing and very helpful.
4/24/2026
Genevie L. VERIFIED CUSTOMER
Brandon is the epitome of exceptional outstanding customer service. He went above and beyond our expectations
4/24/2026
Araceli P. VERIFIED CUSTOMER
Helen provided excellent customer service!
4/24/2026
Kristen R. VERIFIED CUSTOMER
Helen is the reason why I come to Crown Lexus. She provides excellent service.
4/24/2026
Gregory M. VERIFIED CUSTOMER
BRANDON DID AN AMAZING JOB!
4/24/2026
Anthony A. VERIFIED CUSTOMER
Brandon was great! One of the best experiences I have had at Lexus.
4/24/2026
Ashley H. VERIFIED CUSTOMER
excellent customer service was provided by robert and vehicle was done sooner than expected
4/24/2026
Oliver N. VERIFIED CUSTOMER
Robert was kind, and helped me out tremendously!
4/24/2026
Mark B. VERIFIED CUSTOMER
Had fantastic service. Love the Lexus family.
4/24/2026
Ana S. VERIFIED CUSTOMER
Thank you so much Mr.Tony Hang for your great service…I’m very happy and satisfied for the good outcomes of my car. Mr.Tony Hang thank you again! 100 percent customer survey for your job well done.
4/24/2026
Sameer A. VERIFIED CUSTOMER
❤️????thank you
4/24/2026
Philip W. VERIFIED CUSTOMER
Thankyou Tony for always giving the best
Customer service!
Thankyou for the car wash my car looked
Great
Tony went beyond an found rat droppings an nest &
Urine under the hood! ☹️
Thankfully no wires were chewed.
Thanks again
4/23/2026
Beverly C. VERIFIED CUSTOMER
Robert was both very professional and person. I was happy with his service able
4/23/2026
Arturo C. VERIFIED CUSTOMER
Santos was super helpful.. i did a walk in service and santos got me back the road ASAP.. 10/10.. i appreciate that.. ontario lexus is the best..
4/23/2026
Ana V. VERIFIED CUSTOMER
Very friendly and helpful.
4/23/2026
Ebele O. VERIFIED CUSTOMER
Not satisfied
4/23/2026
Virginia B. VERIFIED CUSTOMER
He was very patient with me. They started the car & then I decided to add more work. Then I called later and added something else which he took care of. Very nice guy.