Mark is very nice and polite. However my expectations were not met. He said the service would take less than two hours, that they would fix a loud beeping in my car, and he offered to fill my tank to half a tank. Again, he's very polite but none of those things happened. The service took two hours and twenty five minutes, the loud beep is still there, and the gas was the same. I think it's better to manage my expectations appropriately next time so the experience is not so frustrating.
4/20/2026
Michael F. VERIFIED CUSTOMER
Brandon did an exceptional job in my service experience ! He informed me about the uber Lexus provides and it helped me tremendously in saving time while my vehicle was going under maintenance. Nice and super helpful !
4/20/2026
Adam L. VERIFIED CUSTOMER
Good job
4/19/2026
Rosemary G. VERIFIED CUSTOMER
this is my six LEXUS!! love a beautiful LEXUS love your service, total satisfaction!!RG
4/19/2026
Michael R. VERIFIED CUSTOMER
It’s ridiculous that Lexus charges 3% to use credit cards not everyone has the cash readily available to have their cars serviced nor do customers want to pay an extra 3% to use a credit card vendors are charging a substantial interest rate.
4/19/2026
Bridget V. VERIFIED CUSTOMER
Elijah was a gentleman and very patient with me. I had questions about my “Maintenance required” light being constantly on for a 45,000 mile check up at 44,040 miles. The receptionist that made my appointment told me that it isn’t wise to be driving that long of a distance with the Maintenance Light on.
I was driving from one sister in Lake Havasu, Arizona to another sister in Covina on my way back home near Fresno.
The car wash and the coffee were also delightful.
4/19/2026
Don T. VERIFIED CUSTOMER
Best service advisor who ever assisted me.
4/19/2026
Daniela S. VERIFIED CUSTOMER
Helen like always was great!!
4/19/2026
Jaylen D. VERIFIED CUSTOMER
had a great service experience at Crown Lexus thanks to Tony Hang. He was professional, friendly, and very attentive from start to finish. He clearly explained what needed to be done, kept me updated throughout the process, and made everything smooth and stress-free.
Tony really goes above and beyond to take care of his customers. If you’re looking for someone reliable and trustworthy for your car service, I highly recommend asking for him.
4/19/2026
Veronica L. VERIFIED CUSTOMER
Great service!
4/19/2026
Oscar C. VERIFIED CUSTOMER
I had a wonderful experience with Crown Lexus.
4/18/2026
Wilson B. VERIFIED CUSTOMER
Tony always the best!!
4/18/2026
Rosa I. VERIFIED CUSTOMER
My family has been servicing our vehicles at Crown Lexus for over a decade, and I cannot say enough wonderful things about Tony. When I first started handling maintenance for my own Lexus vehicle, I tried a few different service advisors before asking my family for their recommendation, and that’s how I found Tony. Since then, I’m a loyal Tony customer and have even moved out of the area, but I will always return to see Tony.
Tony is truly exceptional. He is incredibly knowledgeable and skilled at what he does, and also genuinely kind, patient, and trustworthy. I feel completely confident placing my car in his care every single time. He consistently goes above and beyond, not just for me but for my entire family, and that level of service is rare.
We are a big Lexus family, and part of that loyalty comes from experiences like the ones we’ve had with Tony. He takes the time to offer thoughtful advice on how to keep our cars running at their best for as long as possible.
If you are going to Crown Lexus, I wholeheartedly recommend working with Tony. He is truly one of a kind, and we feel incredibly grateful to have him taking care of our vehicles. Thank you Tony !!! You are the greatest of all time!
4/18/2026
Edwina M. VERIFIED CUSTOMER
i had a fantastic experience with Tony Hang.He is incredibly knowledgeable and honest, explaining the necessary repairs for my car without any high-pressure tactics. I appreciated the transparent communication and updates throughout the day. It’s hard to find trustworthy service, but Tony Hang made me a loyal customer
4/18/2026
Lori B. VERIFIED CUSTOMER
Faustino, is a wonderful asset to your organization! He is professional and knowledgeable!
4/18/2026
Christopher E. VERIFIED CUSTOMER
Very professional, polite , and knowledgable.
Thank you Maria.
4/18/2026
Valerie L. VERIFIED CUSTOMER
Maria has great customer service. I appreciate her explanation on my car’s needs. She was prompt and gave me an estimated time on when to expect my car.
4/18/2026
Patty D. VERIFIED CUSTOMER
Christian is a very friendly person I’ve been going to him for a couple of years.