Very knowledgeable about my is 300. She was super nice and treated me great.
4/22/2026
Vincent N. VERIFIED CUSTOMER
Robert introduced himself, then ask me how my morning was going, then, I replayed great. Robert was very friendly. I live in the city of West Covina and easily I Can go over to Longo Lexus, but I choose to go crown Lexus in Ontario because of the loyalty and respect that I received from your dealership service. The respect I get from crown Lexus IS greater than driving 6 miles to get treated like, I'm nobody. I rather drive 30 miles and get treated like a king. Then to be ignored. Please continue to have people like robert in your staff.It really makes a big difference.Thank you.
4/21/2026
Fifi H. VERIFIED CUSTOMER
Tony has been great, friendly and politely . He answered all my questions .
4/21/2026
Mariano S. VERIFIED CUSTOMER
Faustino Ruiz is always amazingly fantastic, serving my needs.
4/21/2026
Sicheng L. VERIFIED CUSTOMER
Tony is a good guy, thank him for the service.
4/21/2026
Wendell B. VERIFIED CUSTOMER
Helen is amazing and always love the customer service she provides. A+++
4/21/2026
Virginia D. VERIFIED CUSTOMER
He was good very accommodating
4/21/2026
Antonio R. VERIFIED CUSTOMER
Very impressed with George Gonzalez. He got the job done in one day instead of the 2 I was quoted over the phone and he still provided me a loaner. He also got the job done for way less than I was quoted as there were some parts I didn’t end up needing and the bumper did not need to be painted. Probably my best service experience yet with Crown Lexus. George Gonzalez gets 5 stars!!!
4/21/2026
Delfino E. VERIFIED CUSTOMER
George was open and honest with my concerns, appreciated his consideration and patience with me. Good thing crown Lexus has the SUNBIT option for financial flexibility. Be back for next phase of maintenance on my GS. Thank you George.
4/21/2026
Joshpaul D. VERIFIED CUSTOMER
great service by Brandon!!
4/20/2026
Griselda M. VERIFIED CUSTOMER
Mark provided great customer service.
4/20/2026
John S. VERIFIED CUSTOMER
Mark is very nice and polite. However my expectations were not met. He said the service would take less than two hours, that they would fix a loud beeping in my car, and he offered to fill my tank to half a tank. Again, he's very polite but none of those things happened. The service took two hours and twenty five minutes, the loud beep is still there, and the gas was the same. I think it's better to manage my expectations appropriately next time so the experience is not so frustrating.
4/20/2026
Michael F. VERIFIED CUSTOMER
Brandon did an exceptional job in my service experience ! He informed me about the uber Lexus provides and it helped me tremendously in saving time while my vehicle was going under maintenance. Nice and super helpful !
4/20/2026
Adam L. VERIFIED CUSTOMER
Good job
4/19/2026
Rosemary G. VERIFIED CUSTOMER
this is my six LEXUS!! love a beautiful LEXUS love your service, total satisfaction!!RG
4/19/2026
Michael R. VERIFIED CUSTOMER
It’s ridiculous that Lexus charges 3% to use credit cards not everyone has the cash readily available to have their cars serviced nor do customers want to pay an extra 3% to use a credit card vendors are charging a substantial interest rate.
4/19/2026
Bridget V. VERIFIED CUSTOMER
Elijah was a gentleman and very patient with me. I had questions about my “Maintenance required” light being constantly on for a 45,000 mile check up at 44,040 miles. The receptionist that made my appointment told me that it isn’t wise to be driving that long of a distance with the Maintenance Light on.
I was driving from one sister in Lake Havasu, Arizona to another sister in Covina on my way back home near Fresno.
The car wash and the coffee were also delightful.
4/19/2026
Don T. VERIFIED CUSTOMER
Best service advisor who ever assisted me.
4/19/2026
Daniela S. VERIFIED CUSTOMER
Helen like always was great!!
4/19/2026
Jaylen D. VERIFIED CUSTOMER
had a great service experience at Crown Lexus thanks to Tony Hang. He was professional, friendly, and very attentive from start to finish. He clearly explained what needed to be done, kept me updated throughout the process, and made everything smooth and stress-free.
Tony really goes above and beyond to take care of his customers. If you’re looking for someone reliable and trustworthy for your car service, I highly recommend asking for him.