Your whole team did a great job and thanks ????????
3/11/2026
Phyllis H. VERIFIED CUSTOMER
Your process is so automated that it is difficult to understand how to access the reports in the links provided. So, I asked for a printed copy. I was given a recommendation for 4 new tires. I know the service person is new— but she could not really explain the details supporting the replacement tire recommendation. Another service person helped but neither one was really able to provide a good rationale.
3/11/2026
Andrew H. VERIFIED CUSTOMER
The team that we worked with to schedule our maintenance was very helpful, however the team that did the maintenance overlooked comments from us to examine or inspect things - like the windshield wipers or my request for a state inspection. As a result our visit was over 2 hours with me needing to correct things we had mentioned.
3/11/2026
Mark R. VERIFIED CUSTOMER
He didn’t reset my tire light. But the cost just to change fluid was over $300.
Also wanted to fix timing cover and would have to take engine out and would be 4,500. That is an unhear do go amount. Just to fix a leak.
3/10/2026
James B. VERIFIED CUSTOMER
Alicia is the best and needs a big raise!
3/10/2026
Roger P. VERIFIED CUSTOMER
Was supposed to wash vehicle and did not same as last time service was although very quick and service personnel was great
3/9/2026
Cheryl S. VERIFIED CUSTOMER
Pleasant and quick service:)
3/8/2026
Donald W. VERIFIED CUSTOMER
Mike did excellent communicating along the way. Accommodating with the various needs communicated. Mindful of cost as he went along. Vehicle fixed in a timely fashion.
3/5/2026
Scott H. VERIFIED CUSTOMER
Always satisfied with your guy's staff!
2/28/2026
Shayna B. VERIFIED CUSTOMER
He listened to my concern and engaged the right people to investigate the issue. THIS is why I choose to drive from Fairmont to this service department. Outstanding customer service and professionalism is experienced across all levels of this operation. I trust this team to help me make sound decisions that impact my family's safety on the road. Thank you, Buckhannon Toyota Service Department!
2/28/2026
Alton B. VERIFIED CUSTOMER
Alicia is always a pleasure to work with.
2/27/2026
Kristyn G. VERIFIED CUSTOMER
Alicia is very personable and was great to work with.
2/27/2026
Robecca F. VERIFIED CUSTOMER
I got service fit for a king.
2/26/2026
Jerrell L. VERIFIED CUSTOMER
You guys are the best!
Thx, your preventive maintenance is second to none
2/26/2026
Michael C. VERIFIED CUSTOMER
My appointment was at 3. I showed up early. They had my vehicle done by 215. Awesome service as always!!
2/26/2026
James L. VERIFIED CUSTOMER
Service was outstanding Michael was very professional and accommodating. He answered my questions thoroughly if I had any. he is a major asset to Buchannon Toyota.
2/26/2026
Talley S. VERIFIED CUSTOMER
Alicia was great as always. I especially appreciated her taking the extra step to share what they saw as needing attention with my brake pads.