Very thorough inspection and report. Service was done quickly and completely. Thank you!
9/13/2025
Randy B. VERIFIED CUSTOMER
Kinda funny that you were doing a tire rotation but the rims and tires are still in the same location as when I drove in
9/13/2025
Cecil M. VERIFIED CUSTOMER
Everything good as usual
9/13/2025
Ingrid H. VERIFIED CUSTOMER
Very friendly and efficient
9/13/2025
Jerry R. VERIFIED CUSTOMER
Very conscientious and thorough.
9/13/2025
Vernon F. VERIFIED CUSTOMER
Excellent service from drop off to pick up
9/12/2025
John K. VERIFIED CUSTOMER
None
9/12/2025
RYAN K. VERIFIED CUSTOMER
Thomas was super helpful! I appreciate how easy it was to get in and out
9/12/2025
Ricardo M. VERIFIED CUSTOMER
Michaela was very helpful.
9/12/2025
Patricia S. VERIFIED CUSTOMER
Great ????????
9/12/2025
Mike C. VERIFIED CUSTOMER
Very good service and very organized company
9/12/2025
PAUL C. VERIFIED CUSTOMER
Went in less than a month ago for engine light, was fine for 3 weeks, now it is coming on again
9/12/2025
Robert D. VERIFIED CUSTOMER
Thank yoi
9/12/2025
Sandra P. VERIFIED CUSTOMER
He was very helpful.
9/11/2025
Allison C. VERIFIED CUSTOMER
To whom it may concern,
I took the afternoon off work and drove from Lincoln City after making an appointment with your dealership to get two new keys made for my car. I had confirmed on the phone that the parts would be available. After waiting an hour at the dealership, I was informed that both keys were damaged during the process and unusable, so I would need to return for another appointment.
This experience was very disappointing, especially considering the time and pay I lost—five hours off for nothing. As a lifelong Toyota owner, I’ve always had good experiences in the past, so this situation was surprising and frustrating. I hope you’ll consider how much inconvenience this has caused your customers and look for ways to improve your process in the future.
Thank you for your attention.
⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
9/11/2025
Suellen H. VERIFIED CUSTOMER
I’m always treated so well there. And appreciate that everything is explained clearly & succinctly yet without making me feel stupid.
9/11/2025
Angelia M. VERIFIED CUSTOMER
Thomas was really lovely to work with. We would recommend anytime.
9/11/2025
Larry H. VERIFIED CUSTOMER
When I arrived, I told the customer service agent what was going on with the TPMS. I also told him I wanted an oil change. He told me they would take care of it, with no other information given. 90 minutes later, I was told that the diagnostic on the TPMS was just about done, but fixing the issue would be about 45 minutes longer. I should have been given a window of time in the beginning, along with your company asking me if I wanted a ride home to wait. No such offer was made until I complained that it was taking an inordinate amount of time.
I finally got a ride home. An hour later, I got a call to let me know the car was ready. I asked for someone to pick me up to bring me back to the dealership. An hour later, the guy called me to let me know he’d be here in another 15 minutes. I finally got back, and the car was finished. But all the time it took should have been explained to me at the beginning of the day. I had work to do at home, and I wasted almost two hours sitting there, when I could have been home to work.
I didn’t expect the exact times for the repair. What did expect was an offer to get me home so I didn’t have to just sit there.