Damian Lillard Toyota Auto Repair Service

I was pleased with the overall process from start to conclusion. Your system is improving.

Car was ready before promised. Text notifications are good however I would rather get a phone call as I do not always look at text messages right away.

Great people and great service. Love the digital interaction from service updating to remote payment.

I’ve been very pleased with the service performed on my Toyota. The staff have been very friendly and courteous. The best dealership I’ve done business with.

Max was easy to work with and helpful, Mike the shuttle driver made my day. He is a genuine nice guy and i'm glad I got to share a car ride with him. Thanks for the help today you guys are awesome

Thanks for the great service. I always have confidence in the service team to do a thorough job in keeping my Rav in top running condition.

Everything seemed great except that I got a call right after I got my car home that my parts showed up. I am hoping she was just looking at a computer screen and not at my parts that were supposed to be installed ????

Tommy was very helpful throughout my process and always made me feel important and a cared for as a customer. 10/10 experience and I would like to do future services with Toyota again due to the huge help Tommy was to me throughout the whole process

There were an irrational number of customers waiting in service for their vehicles. This would be expected when a recall comes through. But I booked a week and a half out for my appt, and could’ve waited a month in the future if someone had just told me the schedule was too full. I knew it would be busy at first with the recall. You wouldn’t have lost me to another service dept. I would have patiently waited. I was told first I would have a two hour appt to determine whether I needed the sensor for airbags replacement.. Then if it was determined I woul need replacement, I would have a second appt. This is not what happened. On this very overbooked-to-my-eyes day, I had the sensor replaced. I was not out until well-past 4 hours, and there was only ONE shuttle driver for all of these customers. When I called multiple times for a ride from downtown back to the dealership, people couldn’t find a record of where my car was in the process. Even when I called with the RO number, they couldn’t answer the simple question of is my car done? Nearly done? Not even started? I was pretty frustrated by the time I left. This points to an inability to schedule the appropriate number of repair services to the number of mechanics you have available that day, with a side-order of “we don’t have a way to look up quickly whether a car is in process or finished or still waiting”. It is too bad you so rapidly sent me a survey. Had you waited a couple weeks I wouldn’t have bothered to tell you all this negative information. Linda Bailey

Michaela did a great job!

Thanks for working my car in, even though I was delayed due to traffic.

Copy that.

I appreciate the clear communication on what my car needs, and it didn’t feel pushy at all when I said I needed to schedule one of the more expensive items at a later date. Timelines were clearly communicated, and I felt like I knew all the recommendations and options.

Very professional And knowledgeable. Answered all my questions, and addressed all my concerns. Very pleasant to work with! Great asset to the Toyota family!

Excellent service everytime!

Answered all our questions and was very helpful!

For the service I came in for, I was extremely happy. The issue is that I communicated what feels like a transmission issue. I was told the tech may or may not have time to look at it. There was no follow up after the routine service letting me know if my concern had been passed along, vehicle looked at, or schedule an appointment to look at it. I left without an answer. The truck shifts roughly at times, hesitates and almost stalls out, gas mileage seems poor, and it feels like im being run into sometimes while shifting cause it's so rough. I would like it looked at before more damage is done if it's a major concern. Truck never has gotten more than 14-15MPG even though it was advertised higher during the buying process. Id just like to know the computer is functioning properly. Sometimes the gas gauge versus miles left on tank is off by 200 miles as well.

Isaiah was very professional, informative and courteous. Another job well done at Damian Lillard Toyota.

Frindly and courteous

Everyone was very kind and knowledgeable. Thanks Max for everything!