The service provided today was a follow up from a routine oil change 1 week ago. Luckily, I noticed an oil slick in my garage, and it was determined (at this visit) that the oil filter was not properly fitted during the oil change, and was leaking oil. I take my vehicle to Damian Lillard Toyota because I have received quality care in the past. I realize this is likely a "one off", but I was not offered any compensation or apology for this incident. I had to bring the vehicle back to the dealer, while trying to pack my family for a road trip vacation, which was stressful. I would appreciate a complimentary oil change for a future visit, or a similar credit to my account. Again, I appreciate the past service at this dealer, but this could have been a trip ruining mistake that was luckily prevented.
8/17/2025
Claire F. VERIFIED CUSTOMER
Feels like family.
8/17/2025
Sean D. VERIFIED CUSTOMER
Today's experience was absolutely miserable. Marked by unfulfilled promises, delays, and a complete lack of courtesy and communication.
I am seriously considering never coming back.
Thank you.
8/17/2025
Terrell A. VERIFIED CUSTOMER
Not only pleased with the help I received from Chef as he told me he is called due to being told that there is another guy named Chris.He always has recognized me the times I have been there and always has a friendly smile and greeting.
8/16/2025
Brian M. VERIFIED CUSTOMER
The customer service was extraordinary.
8/16/2025
Lynda B. VERIFIED CUSTOMER
Your team is awesome! Micaela is the absolute BEST!!! I drive an hour just to use Lillard Toyota. I also appreciate your doughnuts and popcorn! I wouldn’t go anywhere else. Thank you a million times!
8/15/2025
Heidi Z. VERIFIED CUSTOMER
I was treated very well from start to finish on my truck. Michaela was very professional very knowledgeable and helped me through everything. She went the extra mile to make sure I was aware of everything happening with my service and even found the time to see that extra things that were needed to be taken care of. I definitely will be back and I just want to say
Thank you Michaela
8/15/2025
Pamela P. VERIFIED CUSTOMER
I have always received great service from Damian Lillard Toyota. Thank you for your excellent work and customer care! Michaela Wardrip did an excellent job of checking in my vehicle and explaining the service points on my Camry. Thank you Michaela!
Pamela P
8/15/2025
Allan R. VERIFIED CUSTOMER
Thank you yes I had to send my wife today and she was treated well and everything was perfect so thank you have a good day
8/15/2025
Joseph D. VERIFIED CUSTOMER
Nicholas was awesome! He was very professional and explained everything throughly.
8/15/2025
Edward W. VERIFIED CUSTOMER
I think your whole oil change warranty thing is bought when I bought my truck was a scam.Then today I schedule what I thought was my last appointment and an oil change and find out i was over the milage, im sure they should have noticed this when they put the sticker on my windshield last oil change and should have mentioned it. So today she comes out and says im over 25000 miles so its 120 bucks for an oil change and I say I just got a flyer from you guys for 90 so she drops it to that but not before she was going to try to screw me out of 30 bucks. It's only 30 bucks but its kind of the principal that your techs try to get every dime they can unless you really watch them, I was hoping for more of a hometown feeling but coming to you and feeling like I have to watch every move or I'll get took makes me think I might as well go back to Beaverton.
8/15/2025
Jeff H. VERIFIED CUSTOMER
Nicholas was very kind and professional with helping answer all my questions I had about my Tundra. I would recommend any friends or family members to work with him.
8/15/2025
Kathy W. VERIFIED CUSTOMER
Kind attentive service advisor, timely and complete. Thank you.
8/14/2025
Larry B. VERIFIED CUSTOMER
He was courteous and informative.
8/14/2025
Lynette G. VERIFIED CUSTOMER
The service was great however the labor cost was say high.
8/14/2025
Garrett L. VERIFIED CUSTOMER
I liked how Isaiah was upfront with the services rendered and the costs appointed. Very personable worker. Give this guy a raise.
8/13/2025
Dennis M. VERIFIED CUSTOMER
You’re team did a good job on my vehicle and I thank you????
8/13/2025
Kirsten C. VERIFIED CUSTOMER
The sensors on the car are faulty. This was not covered by Toyota. If Toyota isn't going to cover then they should not put them on the car. It is not an optional feature on the purchase. Wasted four hours of my day.
8/13/2025
Mary R. VERIFIED CUSTOMER
The experience was smooth and hassle-free. Problems were pounted out witgout any hard sells. My questions were answered with respect and a desire to teach. I appreciated my time there!