Over the years I have had many Toyota vehicles and have always had good service and reliable cars with very little problem’s just normal maintenance. So the service department unable to help me out with my issue that warranty is 972 miles over is disappointing. The representative stating that washer fluid can be corrosive seems very unlikely and rodents as another possibility. This vehicle is parked in a garage nightly. Speculating about possibilities it could have been cracked during installation and has just cracked through. I don’t know but find it very disappointing that they didn’t make more effort to keep a customer. For the first time I’ll actually consider buying a non Toyota for my next vehicle.
5/3/2023
Charles G. VERIFIED CUSTOMER
Thank you John.
5/3/2023
Rose L. VERIFIED CUSTOMER
Austen was friendly and thorough.
5/3/2023
Linda O. VERIFIED CUSTOMER
VERY POLITE AND KEPT ME UP TO DATE ON THE PROGRESS OF THE JOB.
5/2/2023
Jay P. VERIFIED CUSTOMER
Thomas did a great job.
5/2/2023
David B. VERIFIED CUSTOMER
Was that the guy that left my keys somewhere while I waited for 2 hours for my oil change?
5/2/2023
Seng H. VERIFIED CUSTOMER
Good manners and great customer service add value to your company.
5/2/2023
Steve P. VERIFIED CUSTOMER
Service quality is great. Wait time not so much! Having an express lube that can do oil changes, tire rotations and quick checks would make a visit to your Toyota dealership so much more convenient and pleasurable!
5/2/2023
Carlene L. VERIFIED CUSTOMER
The reminder call was very helpful. The quick service and customer service was spot on. Thank you for your service.
5/2/2023
Ralph W. VERIFIED CUSTOMER
He did an amazing job detailing our vehicle!
5/2/2023
Gerald F. VERIFIED CUSTOMER
I had a great experience. The people were very friendly and professional. The serve was great also. I was very impressed. Thank you.
4/30/2023
Joel E. VERIFIED CUSTOMER
Need to explain what they did before they give the paper work.
4/30/2023
Heather U. VERIFIED CUSTOMER
John was friendly and professional, he did a great job of listening and answering all of my questions. He explained everything in way that was easy to understand and I was grateful for him.
4/30/2023
Lucas F. VERIFIED CUSTOMER
Incredible assistance. Very positive and patient with fielding my questions. Very thankful for the level of information explained to me. Described the importance the next steps of maintenance. Very appreciative of the whole experience. Service was prompt, considering I was a no appointment/walk-in. Made sure to set up appointments prior to leaving. Thank you.
4/30/2023
David Y. VERIFIED CUSTOMER
None of them told me that I had a leak in my main seal in my car when I got an oil change done two weeks ago the service prices have gone way too up. I was in there last time and seeing multiple people come in there and go somewhere else
4/30/2023
Gillette T. VERIFIED CUSTOMER
Very kind and knowledgeable associates.
4/30/2023
Mary S. VERIFIED CUSTOMER
Always a pleasure! John is always so helpful. Thank you!
4/30/2023
Brady R. VERIFIED CUSTOMER
As I’ve come to expect, the Lillard team was awesome! Looking forward to doing more business together in the future!
4/29/2023
Nicole A. VERIFIED CUSTOMER
John was great and showed the utmost respect and care for my self and my car today! Thank you so much!