Austen hit the bulls eye when it comes to customer service. He deserves a raise! I hope this survey is actually read and Austen is acknowledged for a job well done. Greatly appreciated!
4/26/2023
Wade W. VERIFIED CUSTOMER
Quick and efficient
4/26/2023
Timothy M. VERIFIED CUSTOMER
I very much appreciate Austin, he answered everyone of my concerns. Austin is a great representative for Lillard Toyota
4/26/2023
Andrew W. VERIFIED CUSTOMER
It went smoothly
4/26/2023
Ian B. VERIFIED CUSTOMER
Truck was completed, did not receive notification. Had to go to the desk to ask. Service manager said there were recommendations for further maintenance. Did not receive opportunity to elect these services in a timely manner. Had to leave. Felt like I missed an opportunity to get some things done that would be beneficial
4/26/2023
Roger J. VERIFIED CUSTOMER
Austin is great, as always. He's always a pleasure to work with. He's very pleasant and professional and definitely listens and he tends to customers needs and requests.
Thanks Austen!
4/25/2023
Ken S. VERIFIED CUSTOMER
Everyone was really nice as usual a great experience!
4/23/2023
Carol K. VERIFIED CUSTOMER
Will complete the survey.
4/22/2023
Shirley W. VERIFIED CUSTOMER
Your service depth. Caused a problem but fixed it after I brought my Highlander back.
4/22/2023
Aaron V. VERIFIED CUSTOMER
Another great experience,thank you!
4/22/2023
Justin F. VERIFIED CUSTOMER
I appreciate the efforts of all the staff. I was in a tough spot and they made the best out of it and got me back on the road. Great team!
4/21/2023
Patricia G. VERIFIED CUSTOMER
Awesome job done.
4/21/2023
Bill K. VERIFIED CUSTOMER
Thank you for the service!
4/21/2023
Judy W. VERIFIED CUSTOMER
No need to contact me - I just called in and got my questions answered. I had been confused when two items from visual inspection video (totally cool, by the way) mentioned two items that were of concern that were not properly color coded to match on the multipoint inspection. I’m totally satisfied - just wanted to mention that it was confusing as presented first.
4/20/2023
Dennis W. VERIFIED CUSTOMER
Good
4/20/2023
Nancy K. VERIFIED CUSTOMER
Worked on my car until problem was solved! Really appreciated the time and effort! Always treated respectfully! Thank you
4/19/2023
Raquel B. VERIFIED CUSTOMER
Thank you for taking care of my Van. I appreciate it. Your fast attention to fixed it was fabulous!