Carmella is amazing ! She’s professional, personable and communicates very well through every service that my BMW needs. What also has stood out for me is the fact that she listened to my concerns. I was having an issue with my brand new X7 and was told for almost a year by more than one other service provider that my air conditioning was fine. However Carmela got my Beamer in immediately and diagnosed the issue. There were faulty parts. She got to the bottom of my concern an d fixed the issue. If I am being honest she is my primary reason for remaining at the Arrowhead branch. I recommend her to everyone who is considering purchasing and /or getting their BMW serviced. Thank you!
1/24/2026
Mark L. VERIFIED CUSTOMER
Joshua did such a amazing Job. I'm new to BMW of Arrowhead and I appreciate the great service that he has provided me. He also answers any questions since I'm new and has taken care of all my 430i issues. Thanks very much Josh making me feel comfortable and helping me out!!!
1/24/2026
Blaine M. VERIFIED CUSTOMER
Colin always comes through. Great service advisor.
1/24/2026
James L. VERIFIED CUSTOMER
Carmella is amazing!!! I struggled with some other advisors even asked not to gwt certain ones. Carmella is has been the best! She goes beyond to make sure every need gets met! And unfortunately ahe was not feeling well while during our transaction but she made sure our car was taken care of and done! I appreciate her hard work and shes the best!!!
1/24/2026
Rosemarie D. VERIFIED CUSTOMER
Taylor rocks! Enjoyed working with him.
1/24/2026
Ingrid P. VERIFIED CUSTOMER
Manny was awesome and very helpful!
1/23/2026
Trevor I. VERIFIED CUSTOMER
Manny was great to work with again.
1/23/2026
Dalleen S. VERIFIED CUSTOMER
Manny was great to work with
1/23/2026
Marcos H. VERIFIED CUSTOMER
Always a pleasure to bring my vehicle, Troy offers an amazing customer service.
1/23/2026
Silvana B. VERIFIED CUSTOMER
My representative was not there when I arrived for my vehicle. Several staff members called him and he was not reachable. I had to be helped by someone else and they had a hard time loading the system with my vehicle information.
1/23/2026
Julie F. VERIFIED CUSTOMER
Shane was awesome!
1/23/2026
John P. VERIFIED CUSTOMER
Matt has been great,always helpful clear in explaining plan for service
1/22/2026
Curtis S. VERIFIED CUSTOMER
Taylor was very friendly & professional.
1/22/2026
Steven Y. VERIFIED CUSTOMER
George is always amazing and a pleasure to work with he knows what he’s doing and makes everything so easy! Definitely always going to request to work with him whenever I’m there for a service
1/22/2026
Rick M. VERIFIED CUSTOMER
Excellent customer care from Carmella !!! She is a 12 out of 10
1/22/2026
Linda P. VERIFIED CUSTOMER
Very professional team you have. Thank you
1/22/2026
Jason F. VERIFIED CUSTOMER
Shane is great at his job
1/22/2026
Susanne R. VERIFIED CUSTOMER
Carmella was great. She is very caring, friendly, and professional. She deserves 10+ points and I am happy to have her as my Service Advisor.
1/22/2026
Michael S. VERIFIED CUSTOMER
Joe, has always taken care of me, beyond what you would expect him to do. I only come to Arrowhead BMW because of Joe. He is the absolute best.