Arrowhead BMW Auto Repair Service

Although, Mike took great care of assisting both my car & I, as I drove home my engine light returned. Not sure what is wrong now, but still a concern?

Great service. Thanks

Devin provided excellent customer service!

Amazing visit to your service center!

Loaner was promised/reserved but not available when we arrived. A loaner with broken windshield, dirty, bad brakes, bad screen was then provided. It got us to our destination but it was pretty substandard. Not the first time this has happened. Sadly, your loaners are not reliable.

I am so happy with all the services that Mark has provided and I am continuing to have Mark as my service consultant at Arrowhead BMW for as long as I own the BMW vehicle.

Jo did a fantastic work. Always pleasant to be around him and your team. Great job!! Happy holidays, The Abitbols

Joe was very kind and helpful.

Very professional exceeded my expectations

Carmella was professional and helpful.

Every thing was discussed when I picked up my car and none of the itemized list of concerns that I provided in writing had been done while my car was there for ,5 days. Very disappointed as well as huge inconvenience getting my car to your shop 30+ miles each way, a complete waist of my time.

Although they didn’t use the oil I had initially supplied at first, they made it right and took care of me :) Special shout out to Joe he was a pleasure!

I was not happy to find out my third brake light had been damaged. However, Shane did a great job taking care of the unforeseen misfortune. Aside from that little issue everything went well.

Thank you Carmella! First oil change, awesome experience!

Always enjoy working with Mark Lauer. Knowledgeable and professional. An asset to BMW

Carmella was exceptional in every way!

Mark is absolutely trust worthy. Best compliment a man with trust issues can give.

I’m very well satisfied. First class.

Everybody was nice and courteous. You run a good service Department

Continuation from my last post. A question from the person at the table when you get your report and pay your money would be example. Would you like to talk to the tech that did the inspection. I will admit I did not ask if I could talk to the tech, but then again for the Customerservice side I think an opportunity on your end to ask that question would've been more effective. After waiting for hours I don't think a 10 to 15 minute conversation with someone would take away from your company business plan. On the other side, people would feel a lot more comfortable walking away from your company and feeling that your time and money just didn't go to another corporation who just cares about the bottom line, which is revenue. Your snacks offered were very limited. It look like there was no one who cared to put the time or effort in. It probably would have been better just not to have any offered at the time. This is for December 19 also having a place where a small USB hub somewhere which would not take away from how the company Luxor would be professional would've been nice as well to offer for people that are sitting there and waiting that have phones. They cannot charge your phone in their car because you have it and there's nowhere else for phone to be charged. The only reason I'm saying this is because you asked me to do a survey I could go on and on but I will in now.