No thanks we should be able to get our status from anyone that is available in the service department. Your phone system, needs a major overhaul or you need a great receptionist that can get the answer quickly.
Mr Tom Walton
Mrs Diana Walton
10/8/2022
Richard K. VERIFIED CUSTOMER
Mark is great always goes the extra mile
10/8/2022
Eric J. VERIFIED CUSTOMER
Job not completed yet but he has been diligent un keeping me updated.
10/8/2022
Alexandria R. VERIFIED CUSTOMER
Appreciate all the details Brandon was helpful. Took the time to explain my concerns. Great customer service. Thank you.
10/8/2022
Andrew C. VERIFIED CUSTOMER
Great service today. Thank you
10/8/2022
Patrick F. VERIFIED CUSTOMER
Job well done
10/8/2022
Robert D. VERIFIED CUSTOMER
Mike A. is my Service Agent Mike Abreu is very knowledgeable and helpful and he does it with a smile and you can truly tell that he really care’s about BMW and their customers I will not go any where else because of him!
10/8/2022
Mr G. VERIFIED CUSTOMER
He was very professional.
10/8/2022
Jaroslav T. VERIFIED CUSTOMER
Mark was very attentive and exhibited exceptional customer service.
10/8/2022
Thomas W. VERIFIED CUSTOMER
2500 miles on a brand new 430i that gets a nail in the tire and Arrowhead wants me to buy a new tire for $400. Does that sound like a great experience?
10/7/2022
KENAN S. VERIFIED CUSTOMER
Joe Lazar is simply the best. He listened and went above and beyond to make sure that I am happy customer…literally.
10/7/2022
Dennis S. VERIFIED CUSTOMER
Colin was great
Second service in a row that did not deliver when said vehicle would be ready
Need to get better at that
10/7/2022
Andrew E. VERIFIED CUSTOMER
Michael OTT went above and beyond. Got me in and out in a timely manner. He answered all my questions and actually made bringing my car in for service an enjoyable experience
10/7/2022
Trevon J. VERIFIED CUSTOMER
You guys are great
10/7/2022
James B. VERIFIED CUSTOMER
Very good customer service.
10/7/2022
Jim Z. VERIFIED CUSTOMER
Devin is fully aware of our car situation and need for trade in value.
10/7/2022
Juan M. VERIFIED CUSTOMER
Alejandro was very kind, and he kept me up to date on the process of the service they did to my vehicle, he answered my concerns and it was very nice to be able to communicate in both languages
10/7/2022
Bob S. VERIFIED CUSTOMER
We are totally pleased with the outstanding service that Carmella Gomez gave us as well as Conner Who worked tirelessly getting our vehicle fixed.. We can now continue to enjoy our X3... !
10/6/2022
Gene W. VERIFIED CUSTOMER
Great staff. Did the job great.
10/6/2022
Mark G. VERIFIED CUSTOMER
One challenge today was the service advisors were using a new system that slowed down the process of getting the work done. Other than that the service was great.