Joseph was good. No issues. Your online appointment system doesn’t work and even though I made my appointment by phone with a human, there was no record. Joseph handled that well but it erodes the credibility of the quality and level of professionalism you’re going for when the systems don’t work.
10/19/2022
Gary M. VERIFIED CUSTOMER
Good job
10/19/2022
Thomas T. VERIFIED CUSTOMER
Great service!
10/19/2022
Katherine G. VERIFIED CUSTOMER
I want to say thank you to Michael for keeping me updated with what was going on with my vehicle. I appreciate his professionalism and eagerness to help me.
10/19/2022
YEMAX RENTAL. VERIFIED CUSTOMER
Highly recommend to all my friends and family to buy here
10/19/2022
Gregory D. VERIFIED CUSTOMER
Mark did an excellent job. He kept me informed of each task and I was back on the road quickly
10/19/2022
Kimberlee H. VERIFIED CUSTOMER
Everything was great. If they would have plugged my vehicle in to the super charger that would have been exceeded expectations
10/19/2022
Nelida H. VERIFIED CUSTOMER
I really truly appreciate the efforts of Mr Martinez In coming to my house for my vehicle. He is a nice guy with good work ethics and behavior . He is an asset to the company.
10/18/2022
Aleksander P. VERIFIED CUSTOMER
Walking into to have a new service advisor to build a strong relationship since currently my previous one is no longer with the company. The first couple reactions with JV were fantastic. I got a warm energy vibes from him which also has good character about him. Knowledgeable in assisting me be happy overall, plus to have a safe space for my vehicle to be worked on. Great performance JV giving you A++
10/18/2022
WALLY F. VERIFIED CUSTOMER
Words cannot express how much we appreciate Mark Lauer and his excellent service to us! He was our advocate and super supportive. We have never experienced this level of excellence and amazing customer service and care. We trust him 100% and will continue to do business with Arrowhead BMW because of Mark. Just a sincere and wonderful human-being. THanks MARK LAUER!!!!!!
10/18/2022
Clark G. VERIFIED CUSTOMER
Did not come when scheduled, charged more for part than I was quoted.. tech was great
10/17/2022
Curtis F. VERIFIED CUSTOMER
Mark Lauer, is an excellent service advisor!!!
10/17/2022
Brunetta H. VERIFIED CUSTOMER
Excellent customer experience and very attentive.
10/17/2022
Stuart T. VERIFIED CUSTOMER
Devin has always done a terrific job for me. I trust him.
10/16/2022
Malcolm H. VERIFIED CUSTOMER
Joe Lazar is one of the best svc people I've ever dealt with across a few different brands.
I ended up paying for diagnostics and a service that I was going to wait on. Not that I should have but could have... $2k + that was shelled out when it was not in immediate need. But Joe was up fron, honest, and worked WITH ME. Thank you Joe.
10/16/2022
Jose H. VERIFIED CUSTOMER
Great advisor and willing to help however he can.
10/16/2022
Myron S. VERIFIED CUSTOMER
My experience with the service center, Mike a Abreu was very helpful he explained the process and the car came back without a hitch. Thank you Arrowhead BMW
10/16/2022
Erron K. VERIFIED CUSTOMER
Excellent service!!!! Better than any back East. We will be continuing with you guys.
10/16/2022
Renee S. VERIFIED CUSTOMER
Lack of communication at the highest level.
Had to send car back via tow truck for the second time. I live in Yuma