The service techs were not able to replicate the problem. I’m worried there is an issue that is unresolved. Amanda was very helpful.
1/1/2023
Jim W. VERIFIED CUSTOMER
Mike was excellent. Kept apologizing for taking so long. Three and a half hours for an oil change??? And that was with an appointment! VERY disappointing. I would have thought you would have more respect for my time.
12/31/2022
Liz C. VERIFIED CUSTOMER
Always a pleasure working with Brandon, details on car needs are well explained and helps find less expensive solutions. Also, always makes sure I have a ride home or work.
12/31/2022
Tevin W. VERIFIED CUSTOMER
Shane was swamped by the time I got there. I was running late but his customer service was top notch and was really helpful and sincere.
12/31/2022
Brian J. VERIFIED CUSTOMER
Great Service. Michael did everything possible to take care of my needs.
12/31/2022
Chris B. VERIFIED CUSTOMER
Michael was very helpful.
12/31/2022
Dennis B. VERIFIED CUSTOMER
Devon was pleasant extremely professional very nice to
Work
With.
actually felt Devon followed up better than my previous contact person. She didn’t seem to follow up at all having my car there for over two weeks I had to reach out to her multiple times to find out status.
12/31/2022
Isreal S. VERIFIED CUSTOMER
Love the Service that Amanda provided, she was not pushy, she was understanding, and caring.
12/31/2022
Daniel O. VERIFIED CUSTOMER
I appreciate the customer service Brandon provided. He was able to answer all of my questions.
12/31/2022
Radu M. VERIFIED CUSTOMER
Was satisfied with service provided and ability to get work done on vehicle in a timely manner
12/30/2022
Sean H. VERIFIED CUSTOMER
Just had it serviced and car doesn’t even have washer fluid in it. We needed it in a driving situation and very disappointed. I zero confidence that anything else was done properly. Will go back to North Scottsdale for svc moving forward.
12/30/2022
Tina M. VERIFIED CUSTOMER
Mark was amazing! Thank you!
12/30/2022
Ronda B. VERIFIED CUSTOMER
Excellent on everything!
12/30/2022
Dan P. VERIFIED CUSTOMER
Unfortunately, the technicians were not able to identify the problem with my vehicle. The sound that it makes now is one that it did not prior to my last visit to the dealership. Therefore, I must assume a correlation between whatever was done last time and this new sound that is very bothersome.
12/30/2022
Mike A. VERIFIED CUSTOMER
It was a pleasure to work with Amanda. She’s professional and kept us well informed.
12/30/2022
Terence R. VERIFIED CUSTOMER
Mark was a professional and a credit to Arrowhead BMW. I am glad he is my service rep at Arrowhead????????