Brent and Collin always do such an awesome job of taking care of me and my car that it makes Arrowhead BMW my clear cut favorite dealership
Of all time!! Thanks Fellas!! You are much appreciated!
2/6/2026
Matthew G. VERIFIED CUSTOMER
Manny was very helpful and straight to the point. After giving him my keys I knew I could trust him and the team at BMW
2/6/2026
Kim P. VERIFIED CUSTOMER
It was made very clear to me that BMW does not value the customer any longer.
2/5/2026
William R. VERIFIED CUSTOMER
My tire pressure system can’t measure my tire pressure
2/5/2026
Pete P. VERIFIED CUSTOMER
Steve, as always, was professional, trustworthy, well-spoken and knowledgeable . Service was quick and entire transaction was smooth. Worth driving the extra 20 minutes each way to Arrowhead dealership.
2/5/2026
Grace C. VERIFIED CUSTOMER
Excellent service department from
greeter to the receptionist.
Carmela as always the best.
2/5/2026
Richard M. VERIFIED CUSTOMER
George was polite and patient during a very busy service day. Great demeanor and I was in and out in with hardly a wait. Communication was on point and job completed to satisfaction.
2/5/2026
Shirley M. VERIFIED CUSTOMER
Troy always goes above and beyond to make me feel confident with how my car is performing. Pays great attention to detail and handles problems before I have time to stress.
2/5/2026
Michelle M. VERIFIED CUSTOMER
I am glad that Matthew works in the service center and is as dedicated to providing such great care to me and my car. He is awesome!
2/5/2026
John R. VERIFIED CUSTOMER
I was charged a surcharge for using a credit card. That’s a ridiculous policy for a BMW dealership. I will use a different provider for servicing my car in the future.
2/5/2026
Charles A. VERIFIED CUSTOMER
Easy to work with!!
2/5/2026
Lorraine A. VERIFIED CUSTOMER
Colin was exceptional with communicating all details. So thankful.
2/5/2026
Bruce L. VERIFIED CUSTOMER
Arrowhead is very professional and treats me like no other BMW dealership does. My service rep Steve
Emery was extremely helpful very professional and amazing representative to have. Thank you Bruce.
2/5/2026
Alex C. VERIFIED CUSTOMER
No Bueno! And you don’t have guts to be what you wanna be say no you need guys like me say no. What a bunch of assholes.
2/4/2026
Mike V. VERIFIED CUSTOMER
Shane has been my service advisor the last three visits. He always does a great job.
2/4/2026
Andrew M. VERIFIED CUSTOMER
Thank you Jay for everything, along with your professionalism and great customer service. You went above and beyond with the service of my vehicle.
2/4/2026
Eric N. VERIFIED CUSTOMER
Always amazing! Carmella always delivers.
2/4/2026
Jose C. VERIFIED CUSTOMER
Not interested in being reached out to we will not need any of your services as we will be selling the BMW. It’s baffling that an expensive vehicle with such low mileage, Would have such a catastrophic failure just weeks after its warranty expires with no assistance from your team. I would expect more when purchasing vehicle over 50k. A $20,000 offer for a vehicle that we purchased for over $50,000 is very insulting. You guys are basically selling overpriced garbage. They should definitely mention that when they are selling you the vehicle that as soon as you drive off the lot it’s value goes down more then half, We want no part of it. And will be sure to share our experience with anyone even thinking about purchasing a bmw.
2/4/2026
GERY B. VERIFIED CUSTOMER
Joe has been very helpful and polite every time I’ve brought my car in for service or repair. I would not be returning again to Arrowhead BMW because of damage done to my vehicle while being repaired. Joe was able to equitably deal with the matter. In my years of owning vehicles and dealing with service reps. I would say that Joe is one of the best that I have had the pleasure of being helped by. I would also say that he is a great asset to Arrowhead’s service department .
2/3/2026
Michael C. VERIFIED CUSTOMER
Carmella is the best! She has been my service advisor from the beginning and she has taken great care of my car. She is clearly passionate about her work! I love talking with her when I drop off and pick up my car as she is just great person.