10 - dude was very transparent and helpful. Made sure I was okay with everything
5/5/2023
Sam R. VERIFIED CUSTOMER
Thank you Steve for taking the time to research the extended warranty for the issue my vehicle had and the tech that sent me a video and explained everything. I called another BMW dealer and the service department didn’t want to deal with it and told me to call BMW. This is why Arrowhead BMW stands out from the rest. Thanks again!
5/5/2023
Rodrigo V. VERIFIED CUSTOMER
My car didn't have a engine noise , now it does, but of course it is my word against yours, also it seems excessive the charges of $200 for a battery reset.
5/5/2023
Alvaro F. VERIFIED CUSTOMER
Colin was courteous and attentive to our needs and requests.
Thank you!
5/5/2023
Steve D. VERIFIED CUSTOMER
Mark found me an alternative tire set when mine did not show up and helped me stay within my budget.
5/5/2023
Allen K. VERIFIED CUSTOMER
Excellent service today! On time, friendly and I really appreciated the video taken by the technician on the service points conducted. Thanks again!
5/5/2023
Melanie S. VERIFIED CUSTOMER
Julian was great! Got me and out quickly and was very personable. I asked him a lot of questions about bmw models i was considering and he was very informative.
5/5/2023
Valerie S. VERIFIED CUSTOMER
As always Arrowhead BMW is the best! Best service! Friendly and accommodating! Carmela and the team are awesome!
I have recommended Arrowhead BMW to several people and bragged about the service department especially!
Thank you much!
Val Stringer
5/5/2023
Ranilo A. VERIFIED CUSTOMER
Amanda was very detailed and caring.
5/5/2023
Norma C. VERIFIED CUSTOMER
Great profesional Service, thank you
5/4/2023
Regina C. VERIFIED CUSTOMER
Carmella was great! This was first experience with getting my car serviced and she put me right at ease.
5/4/2023
Robert S. VERIFIED CUSTOMER
Joe provided excellent service
5/4/2023
Jenny B. VERIFIED CUSTOMER
We always request Tre Johnson he is so knowledgeable and we really trust and appreciate the service he provides. Colin Ware our service representative was quick and thorough with our time, we appreciate the detail and speed of check in and check out.
5/4/2023
Angela W. VERIFIED CUSTOMER
Great personal service.
5/4/2023
Jeremy L. VERIFIED CUSTOMER
Thanks Shane for having a vast interest in taking care of my car
5/4/2023
Stacy M. VERIFIED CUSTOMER
Shane is very professional!
5/4/2023
Brian M. VERIFIED CUSTOMER
Luckily the car was in good shape. Needed only oil change and inspection. Shane was efficient and direct. Facilities were excellent. Didn’t mind waiting.
5/4/2023
Marie P. VERIFIED CUSTOMER
He was great as always !!
5/3/2023
Walter L. VERIFIED CUSTOMER
The quality and workmanship is perfecto!
5/3/2023
Shane S. VERIFIED CUSTOMER
Working with Shane was positive and great experience. He was good about walking us through the process and providing timely updates proactively. When there was a discrepancy between the auto online tool update and the approved estimate, Shane worked to resolve the estimated and honor those costs. Much appreciated.