Horrible service I got charge for gas when I wasn’t told to bring it back with gas She tells me we walk around the car for damage and tell the customer that they need to return the car with Kaz **** nobody was told that I’m in the car because I know how it works. It’s just the fact that nobody tells me anything and you get charged
7/29/2023
Greulich'S Main. VERIFIED CUSTOMER
Thorough investigation of issue the auto was brought in for.
7/29/2023
Bella G. VERIFIED CUSTOMER
Michael is awesome to work with. He was professional and explained everything to me very well.
7/29/2023
Kimberly N. VERIFIED CUSTOMER
He was very helpful
7/29/2023
Lorri H. VERIFIED CUSTOMER
Sean provided exceptional customer service. His knowledge & competence are a winning combination. I will definitely trust Sean with my future service needs.
7/29/2023
Christopher E. VERIFIED CUSTOMER
Carmella is always helpful when it comes to my vehicle. Thank you!
7/29/2023
Douglas S. VERIFIED CUSTOMER
Prompt, friendly and knowledgeable service.
7/29/2023
Isabel M. VERIFIED CUSTOMER
My adviser was helpful and did the jade ice in a moderate time.
7/29/2023
Jarrod H. VERIFIED CUSTOMER
Replace the brakes.
7/29/2023
Karl G. VERIFIED CUSTOMER
Having a loaner car was wonderful so that I could run my errands while my car was worked on. This is especially helpful since we have to travel two hours to get to the dealer. Colin was very helpful and informative as well as Logan. We are always treated so well which is why Arrowhead BMW is always our first choice.
7/29/2023
Stephanie G. VERIFIED CUSTOMER
Corey was great! Easy to work with! Will definitely work with him in the future.
7/29/2023
Gregory K. VERIFIED CUSTOMER
The wheel alignment took 3 hours and not two as quoted…
7/28/2023
Joseph O. VERIFIED CUSTOMER
Yes
7/28/2023
Brierra W. VERIFIED CUSTOMER
Joe was the sweetest!
7/28/2023
Josheua N. VERIFIED CUSTOMER
There was a simple mix up with my appointment, after a call with the service manager, it was rectified quickly. I can not say enough good things about the service I received during this visit. Absolutely enjoy doing business with your dealership, and Michael is top notch. Thanks for everything!!
7/28/2023
Jason H. VERIFIED CUSTOMER
Colin is awesome. Always top notch service.
7/28/2023
Charles O. VERIFIED CUSTOMER
My service advisor Jeff was very professional and kept me informed on the work being done!
7/28/2023
Vanessa Y. VERIFIED CUSTOMER
Corey was amazing and quick give him a raise
7/28/2023
John H. VERIFIED CUSTOMER
You have responded well. Randy was great but the situation is unresolved.
Unfortunately, we are now waiting five days for service since we have only one car and are committed to daily infusion doctors visits for a week. We cannot be without a car.
You really need to improve your car loan system to cause your customers fewer problems.
Thank you,
Doug Holland