The checkup for my road trip was fine. I had one complaint.
I was referred to Prodigy Auto Glass to replace a cracked windshield that could not be dealt with while my vehicle was with you. I had contact with them after I took my car home. They were very nice to deal with. However, if I had stuck with them I wouldn’t have had my new windshield for at least a week later. I finally just cancelled with them and had another glass company here the next day. I was delayed several days by trying to use them. I’m sorry I even mentioned this windshield to the BMW service rep.
10/21/2023
Jennifer T. VERIFIED CUSTOMER
Very professional. Gave quotes and set up maintenance appointment for next month.
10/21/2023
David G. VERIFIED CUSTOMER
Carmella & tech Chris we’re extremely thorough & professional.
10/21/2023
Nathaniel M. VERIFIED CUSTOMER
Logan was super competent and professional. Went above and beyond
10/21/2023
Michael S. VERIFIED CUSTOMER
Working with Mike Abreu is great. He always goes the extra mile for his customers.
10/21/2023
Robin S. VERIFIED CUSTOMER
Jef was attentive and made me feel like a valued custo.
10/21/2023
James S. VERIFIED CUSTOMER
I would like to thank the service team and Joseph Lazar Arrowhead BMW, for their excellent service. And as expected with BMW they are always super efficient. Thank You, James S
10/21/2023
Diane S. VERIFIED CUSTOMER
Very nice, kept me updated. Offered me a loaner car when my car was taking to long to service.
10/21/2023
Stephen D. VERIFIED CUSTOMER
Thanh you. Look forward to complete the review.
10/21/2023
Robert S. VERIFIED CUSTOMER
She kept me well informed and was quite knitted knowledgeable
10/21/2023
Donald G. VERIFIED CUSTOMER
Excellent service
10/21/2023
Phillip D. VERIFIED CUSTOMER
Very pleasant to work with. Communicates well and keeps me informed.
10/21/2023
Matt H. VERIFIED CUSTOMER
Thank you for the quick and clean service, working in the car business my self I see where customer experiences are not top priority, but profit is the ruler of measure. Which is not sustainable for longevity of a customer oriented business. Customer experience is everything and creates longevity. Relationships that can be quantified and counted on. Thank you for the great service.
10/21/2023
Katie P. VERIFIED CUSTOMER
I had an incredible experience with Joe, he was courteous and listened to my needs. He even fit me in on short notice! He went above and beyond and totally surpassed my expectations. Without a doubt I’ll be back for future service!
10/21/2023
Betty P. VERIFIED CUSTOMER
Amazing job, carmella always goes above and beyond!
10/21/2023
Bruce L. VERIFIED CUSTOMER
I never complain about anybody at your location. Everybody’s been wonderful and professional. I’m very unhappy with my service advisor and I want to move on to a different advisor or I have to move to a different dealership. Feel free to give me a call and I can explain why thank you Bruce.
10/20/2023
Charles B. VERIFIED CUSTOMER
Poor communication
10/20/2023
Ronald M. VERIFIED CUSTOMER
He is OUTSTANDING !
10/20/2023
Becky M. VERIFIED CUSTOMER
Steve was friendly and helpful. They thoroughly checked all of my concerns with the car, and fixed the problem. I’m very happy with the service.