Devin called and made everything good. Keith was Rude
10/18/2023
Allen K. VERIFIED CUSTOMER
Joe was professional and quite knowledgeable. Very easy to work with and very polite!
10/18/2023
Edward O. VERIFIED CUSTOMER
I appreciate that Joe looked at the report on my car pointed out what I needed and was spot on. I wasn’t due for an oil change but due to getting new tires needed alignment.
10/18/2023
Paula B. VERIFIED CUSTOMER
Joe Lazar was great!
10/18/2023
Leilani L. VERIFIED CUSTOMER
Excellent customer service!!!
10/17/2023
Deanna O. VERIFIED CUSTOMER
Thank you for everything you did. It was awesome great service.
10/17/2023
Shanna Y. VERIFIED CUSTOMER
Carmella did not properly explain the drain plug fee prior to confirming mobile services. This should have been clearly provided to me as a customer. Actually I don’t think it was Carmellas role, the person who scheduled my services should have explained instead of assuming I knew about it.
10/17/2023
Amanda G. VERIFIED CUSTOMER
Carmella was super professional and communicative very well
10/17/2023
Sonny C. VERIFIED CUSTOMER
Brendan and Rick were great! I only do business here.
10/17/2023
Richard M. VERIFIED CUSTOMER
Excellent service but both Mark and Omar
10/17/2023
Sahil G. VERIFIED CUSTOMER
Joseph Lazar exceeded my expectations in every capacity possible. He has raised the bar for the Arrowhead BMW service department yet again.
10/17/2023
Nadia N. VERIFIED CUSTOMER
Great customer service and communication!
10/17/2023
Kathryn V. VERIFIED CUSTOMER
My service advisor is awesome!!! 5 stars!
One thing, I don’t think I received a text/email with a video of my service appt from last Friday.
10/17/2023
Rachel L. VERIFIED CUSTOMER
Anissa Scott was wonderful to work with. When I first arrived she greeted us and let us look with no pressure and that meant a lot to me. Once, I was ready to ask questions, she was available polite, very knowledgeable and not pushing at all. She did her job and followed up and overall stellar customer service. This was a big and tough decision for me so, I appreciate the genuine service. Thank you! I have only owned Nissan's but I wanted a luxury vehicle so I made the jump and I absolutely love my BMW!
10/16/2023
Alejandra G. VERIFIED CUSTOMER
Great service as always.
10/16/2023
Jocelyn J. VERIFIED CUSTOMER
I still have brake noise when backing up.
10/16/2023
Kelly S. VERIFIED CUSTOMER
Mr. Lazar was excellent! I will look forward to completing the survey from BMW when it arrives. Thank you
10/15/2023
Todd F. VERIFIED CUSTOMER
Joe and the entire team did a fantastic job all around. Auto care, service, assistance with questions, demonstrating usage and operations, and extra kindness from the entire team! Outstanding job!