Nick provided good customer service and informed me about purchasing the oil change plan that was beneficial for me. He got my vehicle serviced in a timely manner. Please give Nick a big shout-out for me. Nuff respect!
11/17/2024
Deborah F. VERIFIED CUSTOMER
Very satisfied with Mr Abreu. He took ownership of the issue when I first brought my vehicle in for repair. Even though it was not his error, he represented the company very well by not passing the buck. That is a great quality to have and practice! Mr Abreu is a great asset to BMW and deserves recognition for how he handled the problem. Little did he know in my mind I was prepared not to return to Arrowhead BMW. Mr Abreu definitely changed my mind and I had not divulged to him my thoughts on not returning. Then after having my vehicle less than a week, I had to return it for another issue that I felt should have been discovered when my car was there for a few days. Mr Abreu stepped up to the plate again and went above and beyond with his customer service!
Job well done Mr Abreu on your excellent customer service ????
I want to commend Taylor as well. I spoke with him a couple of times previously on the phone when Michael was off. I was able to put a face to the person I had spoke to. He’s another one that was very patient, and accommodating.
11/17/2024
Jackie M. VERIFIED CUSTOMER
Took car for second opinion. All major work recommended was not necessary nor needed. Outright lied to about engine mounts, parking brake cable, tension struts. Mechanic showed me all those items and explained what was needed and not. Complete rip off artist at work here.
11/17/2024
Veronica P. VERIFIED CUSTOMER
Great service
11/17/2024
Sanjiv F. VERIFIED CUSTOMER
Shane is always pleasant, helpful. Thank you
11/17/2024
Larry W. VERIFIED CUSTOMER
Shane kept me abreast what was going on my car.i will watch it it for a few days to if it's ok.
11/17/2024
Jacob W. VERIFIED CUSTOMER
Logan was very helpful and easy to deal with
11/17/2024
Prasad S. VERIFIED CUSTOMER
Efficient and friendly
11/16/2024
Stephen D. VERIFIED CUSTOMER
Nick handled a very contentious situation very professionally … thank you Nick
11/16/2024
Norma C. VERIFIED CUSTOMER
Thank you
11/16/2024
Heather S. VERIFIED CUSTOMER
Each person I came in contact with was kind and answered every question I had. I appreciate that no one was pushy in trying to make me purchase anything else. I also appreciated the availability of a loaner car so u could run errands while my car was being serviced.
11/16/2024
Jennifer J. VERIFIED CUSTOMER
Awesome experience.
11/16/2024
Angela D. VERIFIED CUSTOMER
Carmella was amazing. The service ak received was top notch.
11/16/2024
Sandra R. VERIFIED CUSTOMER
Excellent services
11/16/2024
Anthony N. VERIFIED CUSTOMER
Once again Colin Ware sets the standard for excellent customer service.
Thanks for everything
Tony Northrup
11/16/2024
Jesse V. VERIFIED CUSTOMER
Jef handled my problem with professionalism and is very customer oriented! I recommend bmw program technician double check there work before giving it back to the customer...Thank you Jef and the service Manager, I'm completelysatisfied!!
Well Done!
11/16/2024
Robert M. VERIFIED CUSTOMER
Nick has been a great service rep. He’s professional and thorough from introduction, to advising on the status of work on my vehicle, to finalizing my pick-up.
11/16/2024
Noemi R. VERIFIED CUSTOMER
Not a problem. The experience as always was great and appreciated.