Arrowhead BMW Auto Repair Service

Steve was very helpful in getting our BMW serviced. He is very professional and communicates very well. You can tell he wants to help

Great job

Excellent service, the reason why we always bring it to arrowhead BMW

Friendly and informative. He was great. My only complaint was whoever delivered my car it was parked outside and not in the usual inside spot. It was backed up into a spot right next to some shrubs and was tricky getting into drivers side. The rest of experience with service was great.

I brought my car in today for a recall service and was very impressed. Steve was exceptionally helpful and kept me well-informed throughout the process. He went above and beyond by ensuring the car was checked thoroughly and even included a car wash. The entire service was completed in under 3 hours, which was much faster than I anticipated. Great experience!

My favorite BMW dealership

Jay kept me updates the whole time and was great to work with. Definte asset for Arrowhead BMW

Carmella is the best . She always takes care of us from start to finish. 5 stars for her.

Carmela was awesome as always

Great service! Top rating. I give a 10 for passing!

Good service

Joe Lazar is great always on his game with recommending proper stuff for your vehicle it's always nice to see and catch up with him on a more personal level

Amazing Customer Service

I have a few comments YES - when I arrived home after missing my hair appt . & having to pay $50 for a no show appt . After being promised I’d be out by 11:30. Got home to a burning smell that scared me . Called the neighbor over . Called Jay he immediately sent a tech out , who was unimpressive . . Took it for a spin , to have him put a flashlight into engine. While having my son on the phone , couldn’t answer questions about spark plugs that were changed out . This morning I got in the engine started cleaning up to find a screw , I took pictures & found another open hole this is suppose to have a dome looking screw that is not there as well . Have pictures of that as well . Thinking to myself .. what else is missing . My car has never had a smell like this before . Tech and son discussed that tech that serviced my car used some kind of spray fluid that created smell ?? Would like a phone call to discuss missing screws . Not sure if I can add photos to this or not ? Didn’t receive a follow up call after tech left . I will be calling Monday to discuss. Screw issues . Bc the tech was apparently slow I never got a car wash either . Had to do it myself . Mostly disappointed that I had to pay $50 for missed hair appt that I have to reschedule now . Not sure the tech is detailed as my car is in pristine condition . I think I had a rookie tech & a rookie guy that was sent to my home. Wasn’t much concern on his behave. Jay was great & attentive .

Excellent service like always

Great service. Very friendly.

Troy is always welcoming, honest, and helpful.

George’s level of service was outstanding! The only negative was the failure to identify the broken windshield that resulted from an apparent chip that expanded when the vehicle was being washed.

Fantastic service as always. Can Matt be my permanent rep? He was awesome and very knowledgeable.

Josh was great. Very prompt, organized, and professional. Thank you.