Joe, thank you! You not only keep me updated on my vehicle, but also handle all the repair items with the warranty company. You went above and beyond with my vehicle brakes; I will always remember that grand gesture. I will always recommend you and the BMW Service Center.
You have earned a customer for life.
4/14/2026
Lesia S. VERIFIED CUSTOMER
Do not take my car anywhere else. Michael goes above and beyond. Grateful to be able to trust you with my safety!
4/14/2026
Stanton L. VERIFIED CUSTOMER
Colin is the best! He’s very courteous. Seems to be very genuine about helping his customers. That's a very refreshing to experience in Customer service these days. Even though he looks like Hank from “Me Myself and Irene” two thumbs up from me!
4/14/2026
Adam S. VERIFIED CUSTOMER
John was excellent. He helped me out greatly when I needed help. The service was seamless and quick. And John kept me in the loop at all times. I never had to call or text to know what was happening. Best service I’ve had at the facility by far.
4/14/2026
Emily P. VERIFIED CUSTOMER
My service advisor, Steve Emery, was wonderful! He got
me into a loaner car when my appointment was going to take longer than expected. He was very thorough and had the place where the new part was going to be installed inspected to make sure the new part would attach properly and save me a possible extra trip. My part came in quickly after being custom painted and I was contacted to come on for the installation. Install was quick and easy. Best auto dealership service experience ever.
4/13/2026
Zindy T. VERIFIED CUSTOMER
Mike consistently delivers exceptional service. He’s quick, attentive, and always provides a personalized touch. He truly makes the whole experience smooth and stress free.
4/13/2026
Charlotte R. VERIFIED CUSTOMER
Shane gets a 10
4/13/2026
Gary L. VERIFIED CUSTOMER
Colin was outstanding. Service was scheduled promptly and updates were provided frequently.
4/13/2026
Linda N. VERIFIED CUSTOMER
Team was extremely professional and polite!
4/12/2026
Geary B. VERIFIED CUSTOMER
Colin was very engaging and accommodating to my needs. He made my first service experience at Arrowhead BMW seamless.
4/12/2026
Cinzia B. VERIFIED CUSTOMER
Steve provided excellent service from start to finish. He was friendly, honest, and took the time to explain everything clearly. The work was done quickly, and my car is running great. I really appreciate his professionalism and would highly recommend him.
4/12/2026
Yamilet M. VERIFIED CUSTOMER
The consultant that was helping us wanted to charge us 1000.00 for a job that should’ve been included in our extended policy and thankfully someone else helped at the end ended up paying $50 for it. Wasn’t very happy with that situation but worked out at the end
4/12/2026
Bob C. VERIFIED CUSTOMER
Josh was great! Knowledgeable & very efficient.
4/12/2026
Donna L. VERIFIED CUSTOMER
Joshua was great and kept me updated. Wonderful customer service.
4/12/2026
Thomas P. VERIFIED CUSTOMER
Great job as always Carmella!!
4/12/2026
Tamara J. VERIFIED CUSTOMER
Hello, this was my initial experience with Arrowhead BMW, and it was truly remarkable! Shane Harrington served as my Service Advisor. He kept me updated at every stage and was exceptionally detailed.I look forward to retaining him as my Service Advisor.
4/12/2026
Matthew A. VERIFIED CUSTOMER
Corey and Dakota are always very helpful.
4/12/2026
Scott C. VERIFIED CUSTOMER
Mr. Harrington is spot on. Good updates, knows my issues. Thank you!