Shane provides superior customer service and is very thorough.
4/16/2026
Ron B. VERIFIED CUSTOMER
Car was kept over the weekend (told it would be ready the next morning). No loaner offered. When I did get the car by Monday late morning. I drove off and the check engine light came on. Had to turn around go back and wait as repair didn’t it hook everything up correctly. So,
no not good.
4/16/2026
Thomas M. VERIFIED CUSTOMER
George was the consummate professional. He explained every service procedure that my BMW was to receive and he asked if I had any issues that I wanted check out.
George was clear and concise throughout the day. He made sure I was aware the approximate time my BMW would be ready and when I arrived to pick up my car he made sure I understood every detail that the technician found during servicing.
I felt well taken care of by George.
4/16/2026
Sangmin L. VERIFIED CUSTOMER
Thanks..
4/16/2026
Richard H. VERIFIED CUSTOMER
George was amazing. My first time at Arrowhead BMW but, I’m definitely coming back even if I have to drive those three hours to get there.
4/16/2026
Ann I. VERIFIED CUSTOMER
Amazing my car feels way better!
4/16/2026
Sorin T. VERIFIED CUSTOMER
Michael Magic Mike Abreu is an exceptional service advisor, he has a wealth of knowledge regarding my car, answered all my questions and concerns in a very professional manner. He is always in a happy mood and brings this happiness to others.
4/16/2026
Christopher S. VERIFIED CUSTOMER
Joe is very attentive and answers every question I have. Very knowledgeable and gives a great advice. Thank you, Joe!
4/16/2026
Carol F. VERIFIED CUSTOMER
Joe was awesome. He answered all our questions and took care of us. I will always ask for him going forward and I would recommend him 10 out of 10 times.
4/16/2026
Kenneth K. VERIFIED CUSTOMER
Matt is the best. Does what he says he will do, stays in contact, and does it very professionally! Dr Kenneth K
4/16/2026
Stephen C. VERIFIED CUSTOMER
The level of BMW brand experience Joe is able to deliver is best in class , Joe is a true brand ambassador , thank you Joe for delivering something that is really hard to find anymore and that’s a good experience in the retail , service sector .
4/16/2026
Richard S. VERIFIED CUSTOMER
Fine job! Thanks..
4/16/2026
Brian M. VERIFIED CUSTOMER
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4/15/2026
Alysia M. VERIFIED CUSTOMER
Josh was great to work with!
4/15/2026
Anne B. VERIFIED CUSTOMER
I was extremely pleased with the service that I received today on my vehicle. Carmella was so nice! She kept me updated with my vehicle and the time that the wheel would take to repair. I was very pleased with her and thought that it was so nice of her to give me her cell phone number as well as her direct line.
4/15/2026
Emanuel M. VERIFIED CUSTOMER
Excellent service.George is an excellent person and very professional.
4/15/2026
Jaden T. VERIFIED CUSTOMER
I was very well taken care of and was very happy throughout my car being worked on.
4/15/2026
Samantha C. VERIFIED CUSTOMER
Thank you for the excellent service Joe!
4/15/2026
Brenee S. VERIFIED CUSTOMER
Colin was very thorough and willing to explain things. He answered all of my questions and exuded professionalism. Thanks Colin!
4/15/2026
Erick L. VERIFIED CUSTOMER
Joe was and always is exceptional! Thank you Joe and his tech Jimmy!