Steve was very good and helpful. Your credit card fees for service are a joke, I will not be driving 25 miles to service my car at Arrowhead again.
2/26/2025
Mike D. VERIFIED CUSTOMER
As usual, Colin did an excellent job taking care of his customers
2/26/2025
Ryan M. VERIFIED CUSTOMER
Colin is the man, I always appreciate his service. Tell the techs who worked on my car thank you as well. The video recap of service is amazing 10/10 never get rid of that
2/26/2025
Somphet T. VERIFIED CUSTOMER
I waited fro an oil change from 11:30am til 3:30pm that’s is too long of a service! I am very unhappy.
2/26/2025
Jack F. VERIFIED CUSTOMER
Excellent job
2/25/2025
Jacoba J. VERIFIED CUSTOMER
Carmella is a great service advisor!!!
2/25/2025
Amy C. VERIFIED CUSTOMER
Taylor is always a pleasure to work with. His efficient communication is something my husband and I appreciate.
2/25/2025
Dean B. VERIFIED CUSTOMER
When I went to pick my car up, it was sputtering. That is not how I dropped it off at your facility
2/25/2025
Judith J. VERIFIED CUSTOMER
Matthew gave me excellent customer service today he communed everything that was being done to my vehicle.
2/25/2025
Kelly C. VERIFIED CUSTOMER
Joe is awesome and the entire BMW team at Arrorhead BMW!
2/25/2025
Maurica B. VERIFIED CUSTOMER
I'm so happy with the service I have received from my service advisor, Joseph Lazar. He fully explains what problems I am having with my car when I bring it in for service. I appreciate him and the great service he provides. Thank you!
2/24/2025
Quinlan M. VERIFIED CUSTOMER
as of now with all the previous times i have brought my vehicle in i have been very landfill and appreciative of the work and customer service i have receive and been very grateful with the accommodations i have received for the service i’ve gotten done. Big thanks to the Quinn, Dakota, and all the other techs that have worked on my car. Much appreciation to Arrowhead BMW
2/24/2025
Jose A. VERIFIED CUSTOMER
Logan was very helpful and polite, great service as well
2/24/2025
John S. VERIFIED CUSTOMER
Overall, Service seemed a little slow, simply had an oil change and a recall. Part installation brought Car in early and did not have it ready until almost 5 PM and didn’t have time to give it a car wash. Sean‘s service was excellent.
2/23/2025
Richard M. VERIFIED CUSTOMER
Was a busy day but Matt took the time to keep me updated on service
2/23/2025
Rudy G. VERIFIED CUSTOMER
Like always! Thank you Mike and BMW staff!
2/23/2025
Matthew D. VERIFIED CUSTOMER
Great service
2/23/2025
Robert B. VERIFIED CUSTOMER
Kept me informed at all turns, even preemptively orderd the part required
2/23/2025
David B. VERIFIED CUSTOMER
I had an excellent experience working with Colin Ware as my service advisor. From start to finish, he was professional, knowledgeable, and truly went above and beyond to ensure my service needs were met. Colin took the time to explain everything clearly, provided timely updates, and made the entire process smooth and stress-free. His friendly and customer-focused approach made a real difference, and I left feeling confident that my vehicle was in great hands. I highly recommend Colin to anyone looking for top-notch service!