Colin ALWAYS goes up and above in customer service. He is upbeat and a pleasure to work with. Colin is an asset to your dealership.
2/27/2025
Frankie L. VERIFIED CUSTOMER
Steve provided perfect service.
2/27/2025
Robert Q. VERIFIED CUSTOMER
Excellent attention and overall service.
2/27/2025
Raisins M. VERIFIED CUSTOMER
My service advisor was great, he really went above and beyond. However I am frustrated with my experience with Arrowhead BMW. My car was “inspected” on month prior to my battery dying. Despite a battery check being on a multi-point inspection my battery was not inspected. Shortly after my inspection my battery died and when I called to ask about my warranty I was told it was expired. So I purchased a battery from auto parts store. When I arrived to have my oil changed I was told my warranty was NOT expired and I would need to spend $600 replace and reprogram a new battery. My service advisor was able to take the cost down, thankfully. On my drive home I replaced my insurance card and was shocked to see my center console had been dug through and my emergency gas money was taken. I contacted my advisor who spoke with his manger and was compensated. These experiences have broken my trust and I do not feel comfortable giving the dealership my business.
2/27/2025
Daniel W. VERIFIED CUSTOMER
Carmella is great
2/27/2025
Angela M. VERIFIED CUSTOMER
Great service by Steve and the team. On time and under budget. Thank you!!!
2/27/2025
Bernadette K. VERIFIED CUSTOMER
Excellent service. I am completely satisfied. Taylor worked really hard to make sure my car was taken care of. Thank you Taylor
2/27/2025
Bob W. VERIFIED CUSTOMER
Great Service
2/27/2025
Barbara G. VERIFIED CUSTOMER
Shane had good communication. I still feel like a twisted seatbelt is a safety issue that should be fixed by BMW but that's not the feedback I'm getting. All in all,I had a great experience getting my car serviced.
2/27/2025
Marcia G. VERIFIED CUSTOMER
Joseph was great. Thanks for your excellent job taking care of us.
2/26/2025
Azfar S. VERIFIED CUSTOMER
Good servive
2/26/2025
Crystal G. VERIFIED CUSTOMER
Thank you for giving me outstanding above Customer Service
2/26/2025
Mark M. VERIFIED CUSTOMER
Great to work with, thank you
2/26/2025
Katrina S. VERIFIED CUSTOMER
Joe is amazing! Always goes above and beyond. We love Joe!
2/26/2025
Vivan A. VERIFIED CUSTOMER
Completely satisfied
2/26/2025
David H. VERIFIED CUSTOMER
Carmella is outstanding!
2/26/2025
Bobby F. VERIFIED CUSTOMER
Great experience..
Thanks Logan!
2/26/2025
Kamil K. VERIFIED CUSTOMER
1. the things to address on my visit a year ago were not addressed this time
2. the testnof the tires on the video had been done on one side, but not the other
3. the advisor did not know about the package I did buy a year ago and I will need to review if all had been done as prepaid
2/26/2025
Andy S. VERIFIED CUSTOMER
Jef went above and beyond his responsibilities to make sure I received the best deal and saved me money. Thanks Jef!!