Taylor went above and beyond for me, he was very accommodating. Kept me informed through the day on updates on my car.
3/1/2025
Estevan D. VERIFIED CUSTOMER
Good work
2/28/2025
Chad R. VERIFIED CUSTOMER
Great service
2/28/2025
Mary G. VERIFIED CUSTOMER
I had an 8:00 am mobile appt (confirmed through text the day before. And was also told someone would be in touch in the morning) By 8:30 am no call and no show. I reached out through same text thread. Response came an hour later that the tech would be out between 2-4 and that they decided to start in Buckeye and work their way north on the 303. This is terrible customer service. Once the tech was here he was very efficient and polite - just like last time. There is very poor communication in your service dept. I always preferred the way I’m treated at the Scottsdale dealership and I’m starting to believe it worth my inconvenience to go there next time.
2/28/2025
Kymeri A. VERIFIED CUSTOMER
I am happy with the outcome of the service that was provided, but would recommend better communication, especially when giving a timeline of completion of the service. I was told my vehicle would be ready the next morning and planned my day accordingly. I called 2 different times (11:00am and just after noon) to check in and was told Logan would return my call but he never did. I had to call my sales person to get an update, which I should not have to do. Even when the vehicle was ready for pickup that afternoon, I received an automated text and no call from Logan. Communication was lacking and I was a little disappointed but again, happy with the work that was done on my vehicle.
2/28/2025
Brian G. VERIFIED CUSTOMER
Everyone at Arrowhead BMW did a great job.
2/28/2025
Bob C. VERIFIED CUSTOMER
Professional service, knowledgeable, friendly young man.
2/28/2025
David M. VERIFIED CUSTOMER
He was awesome!
2/28/2025
Mike C. VERIFIED CUSTOMER
Having to schedule a couple of appointments for recall matters, I was absolutely delighted that Matt was still in your employ. I had established a great relationship with him on a previous visit to your facility. He is probably the best service representative who I have ever had to deal with. Being a veteran is an added plus.
2/28/2025
CHARLES D. VERIFIED CUSTOMER
Great customer service.
2/28/2025
Mike L. VERIFIED CUSTOMER
Sean was very helpful and I enjoy his expertise
2/28/2025
Claudia M. VERIFIED CUSTOMER
Colin is always pleasant to work with.
2/28/2025
Ryan P. VERIFIED CUSTOMER
While I was satisfied with Colin and I really hope this doesn’t affect him negatively I must say the new 3% surcharge is ridiculous. Arrowhead BMW is not a mom and pop shop and to add an additional $60 bucks to a $2000 maintenance bill really ****. I’m sure this will get lost in a black hole but I’ve been a long time customer with two BMWs and always take both cars there and this makes me want to rethink that. Thanks