I was very pleased with the service, Shawn went above and beyond to help me. Thanks a lot!
5/18/2025
Jackie M. VERIFIED CUSTOMER
3 hour wait for a 30 minute recall issue is unacceptable. No communication at all during that time. Spent more time trying to find other things wrong with the car than just fix the issue that I waited 9 months for.
5/18/2025
Andrew J. VERIFIED CUSTOMER
Good follow through and follow up
5/18/2025
Pouria P. VERIFIED CUSTOMER
Great service
5/18/2025
Robin L. VERIFIED CUSTOMER
We went in thinking it was due for an oil change, it turns out there was something wrong with the break senors. Thankful that the technician found it was broken. We also are thankful for topping off the DEF. We will be returning for future services. Thank you Troy.
5/18/2025
Carol S. VERIFIED CUSTOMER
Justin gave us great service and care. He was very polite and attentive. Justin's kind of service is what will keep us coming back to Arrowhead BMW. Carole Sosnowski
5/17/2025
Valerie S. VERIFIED CUSTOMER
Carmela is awesome as always!
5/17/2025
Harry P. VERIFIED CUSTOMER
Mike did a great job as usual.
Thanks Mike.
5/17/2025
Riley N. VERIFIED CUSTOMER
Justin was great and very helpful
5/17/2025
Richard K. VERIFIED CUSTOMER
Mike was fantastic as always. Prompt, friendly, efficient service and he takes great care of me.
5/17/2025
Tamera S. VERIFIED CUSTOMER
She's the Besy Carmella is a treat to work with
5/17/2025
Charles S. VERIFIED CUSTOMER
Troy was very helpful.
5/17/2025
Cole P. VERIFIED CUSTOMER
We was more than helpful, personable, professional, and polite. Great job Matt!
5/17/2025
Andrew M. VERIFIED CUSTOMER
Thank you once again Shawn for all of your assistance and great customer service. I really appreciate everything you have done since I’ve been being my car to Arrowhead.
5/17/2025
Suzan E. VERIFIED CUSTOMER
Collin is amazing!!
5/17/2025
Juan G. VERIFIED CUSTOMER
Matthew always does a great job for me.
5/17/2025
Bob Z. VERIFIED CUSTOMER
I will gladly take the survey
5/16/2025
Vicki S. VERIFIED CUSTOMER
Thorough job was done for reasonable price. Mike is great rep. for BMW
The driver for lunch was great
Good job
5/16/2025
James R. VERIFIED CUSTOMER
Joe made the trip the repair shop a pleasant experience.
5/16/2025
Dan M. VERIFIED CUSTOMER
Justin is the best service writer we have ever had the pleasure of working with. Not only did he take care of our service needs he also kept his composure in dealing with a **** customer after us. He is the embodiment of customer service we all wish to receive, but seldom do. Thank you for having him as your first point of contact in the service department. Because of him, we will recommend your dealership for Service and Sales, to our friends and neighbors. Thank you. D McHenry