Shane gets 5/5 stars very professional and was able to get me on my way quickly in the morning, service went great he gave me recommendations I got a video from the technician. When I picked up the car Shane was quick to have someone grab it and next thing you know I signed a paper and was out of there. Overall amazing service and 5/5 stars all around from the valet, to Shane, to technician. This is how a service department should be ran and Arrowhead BMW is amazing.
5/3/2026
William B. VERIFIED CUSTOMER
George was excellent, extremely helpful getting the vehicle in same day for tire replacement. Greatly appreciate all his help, 10/10 service!
5/3/2026
Holly G. VERIFIED CUSTOMER
Thank you for the wonderful customer care and the service on my car. It’s running great!
5/3/2026
Scott R. VERIFIED CUSTOMER
Helpful
5/3/2026
Patrick B. VERIFIED CUSTOMER
Great as always
5/3/2026
Dena F. VERIFIED CUSTOMER
Always great customer service and Jay really gave the ultimate care in coordinating our transportation as well!
5/3/2026
Mark M. VERIFIED CUSTOMER
Shane is nice and brought a nice welcome. He was knowledgeable in my vehicle and made sure my needs were met. He is a trusted advisor.
5/3/2026
Anthony S. VERIFIED CUSTOMER
Did not receive the video of the Safety Inspection which was purported to show two significant, high cost to repair defects requiring service. Contacted service writer, and he stated video was sent. Have not ben able to find it in emails. Authorized only one of the repairs of good faith, as I do not have visual proof of the other.
Otherwise, very satisfied with service experience.
5/3/2026
Rajnish A. VERIFIED CUSTOMER
Your team left a screw driver in the engine area and my hood open and bent..horrible
5/2/2026
Terire F. VERIFIED CUSTOMER
I’ve got some work to do on my credit and I’ll be back. Thank you for the solid effort - I appreciate you and your team.
5/2/2026
Willington D. VERIFIED CUSTOMER
George delivered an exceptional service experience - professional, transparent and genuinely attentive from start to finish. He communicates well, and kept me informed throughout a long process (I had a lot done). It’s rare to find this level of care and accountability. George sets a high bar. He’s the reason I came back to Arrowhead.
5/2/2026
Abraham R. VERIFIED CUSTOMER
George was awesome I will be back for service at this location.
5/2/2026
Daureen B. VERIFIED CUSTOMER
Always a great experience with Troy.
5/2/2026
Michelle P. VERIFIED CUSTOMER
Jay is excellent. He was so helpful and accommodating
5/2/2026
Randy B. VERIFIED CUSTOMER
Josh was great and JT too. Would tell anyone I know using your services is the best. Thank you
5/1/2026
Chris S. VERIFIED CUSTOMER
Excellent job done my Mike, thank you
5/1/2026
Isaiah L. VERIFIED CUSTOMER
Francisco was super nice, friendly and softspoken. Super cool guy to talk to, and really let me know everything that was going on. 100/10 service. Give that man a bonus!
5/1/2026
Donavan W. VERIFIED CUSTOMER
Joseph was amazing to work with. He ensured I was accommodated throughout the entire process. I appreciate your help Joe.
5/1/2026
Rahul K. VERIFIED CUSTOMER
Extremely helpful and diligent. Great communication & very timely.