Colin went above and beyond to find buried culprit to target difficult buzzing / rattle noise.
6/20/2026
Tami B. VERIFIED CUSTOMER
Every interactions with the team is amazing. Thank you Steve
6/20/2026
Jim C. VERIFIED CUSTOMER
He was very helpful and very knowledgeable and getting stuff taken care of on my car. Appreciate everything you has done for my wife’s car. Thank you!
6/20/2026
Natalia S. VERIFIED CUSTOMER
I recently had my car serviced at BMW, and the experience was exceptional from start to finish. A special shoutout to Jay, who provided outstanding customer service. He was incredibly kind, welcoming, professional, and made the entire process smooth and stress-free. He took the time to answer all of my questions and ensured I felt informed throughout the visit.
Jay’s positive attitude, attention to detail, and genuine willingness to help truly stood out. It’s not often you come across someone who goes above and beyond to make customers feel valued, but Jay did exactly that. Employees like him are a huge asset to the company and deserve recognition for their hard work and dedication.
Thank you, Jay, for making my service experience such a positive one. I highly recommend this location and look forward to returning in the future!
6/20/2026
Rene L. VERIFIED CUSTOMER
George was amazing treated me great and was an all around wonderful guy!
6/20/2026
Lynette S. VERIFIED CUSTOMER
I was treated like family. She gave me the facts, answered my questions. She was honest eith ms and I appreciated that.
Lynette
6/19/2026
Juan T. VERIFIED CUSTOMER
Everything came out great, but I found it odd how my girlfriend had to reprogram the Bmw herself simply because the reprogramming was not done other than that the car came out flawless
6/19/2026
Christina B. VERIFIED CUSTOMER
John did a great job and really worked for us! We will definitely go back and request him.
6/19/2026
Brandon L. VERIFIED CUSTOMER
Shane was great to work with and easy to talk to!
6/19/2026
David F. VERIFIED CUSTOMER
Troy went above and beyond for me! He's knowledgeable, friendly and honestly made me feel like Arrowhead BMW is the place to go to for all of my BMW repairs. No disrespect to any of the other hardworking service advisers at Arrowhead BMW but every time I go back I'm going to personally ask for Troy Carlson if I'm able to.
6/19/2026
Rick M. VERIFIED CUSTOMER
Jay was outstanding to work with!! His communication throughout my service was excellent keeping me updated on the status of my vehicle .
6/19/2026
Dawn S. VERIFIED CUSTOMER
George is outstanding
6/19/2026
Lacey D. VERIFIED CUSTOMER
Joshua was extremely helpful and went above and beyond to work with me within my budget to complete my car repairs. Josh and the staff are very welcoming. I have gone to BMW Scottsdale for many years because it is closer to home. The service received far exceeded my expectations at Arrowhead BMW and it is worth the extra drive to know you are being taken care of. I would highly recommend Arrowhead BMW to anyone looking for honesty and transparency when seeking BMW service.
6/19/2026
Michael C. VERIFIED CUSTOMER
I love my M8 Comp and Carmella takes the best care of it. I appreciate her friendship and her dedication to her customers. I always enjoy bringing my car in and having a pleasant conversation with Carmella. And my car is always treated as it should be. Thank you!
6/19/2026
Shahnaz N. VERIFIED CUSTOMER
Joe Lazar is a great professional and polite person. Mechanic dep. Was great too. Thanks so much.
6/19/2026
Victor V. VERIFIED CUSTOMER
Give him a raise
6/19/2026
Kresta D. VERIFIED CUSTOMER
Colin is amazing!
6/19/2026
Marcella B. VERIFIED CUSTOMER
Gomez is a great asset to the Service Department. She has great experience and always willing to help in any way possible. Gomez character speaks for itself.
I’m glad to be a part of the BMW team.
She works very hard..
6/19/2026
Elizabeth G. VERIFIED CUSTOMER
John was very helpful
6/19/2026
Amber P. VERIFIED CUSTOMER
George is always warm, inviting and a great communicator!