Other than taking 21/2 hours to replace a battery the service advisor was up on what was happening to my vehicle.
5/8/2026
John K. VERIFIED CUSTOMER
Carmella looks out for us, and beyond that, everyone is so friendly and helpful. Troy backed up Carmella when she had a sick child, and he made it seamless. The guy who greets you when you arrive, and the receptionist who set me up with a loaner were also great!
5/8/2026
Eva M. VERIFIED CUSTOMER
Shane was great, easy explanations of the service and very pleasant to work with
5/8/2026
Reynaldo M. VERIFIED CUSTOMER
Carmella kept us updated and provided amazing professional service during the maintenance
5/8/2026
Virginia P. VERIFIED CUSTOMER
Thank you for your help.
5/8/2026
Juan G. VERIFIED CUSTOMER
Thank you
5/8/2026
Harry W. VERIFIED CUSTOMER
The only comment I have is that whenever you do work for somebody, you should always give them a copy of the invoice.
5/8/2026
Luci P. VERIFIED CUSTOMER
Colin did a great job explaining and going over concerns I had with my vehicle. I appreciate the honesty and will definitely do business with Arrowhead bmw.
5/8/2026
Harry G. VERIFIED CUSTOMER
Colin, did a fantastic job for me today. He exceeded all my needs. H
5/8/2026
Richard A. VERIFIED CUSTOMER
Matthew was really helpful with answering anything that I was unfamiliar of and he was very communicative with all the updates on my car.
5/8/2026
Zavan C. VERIFIED CUSTOMER
Good job
5/7/2026
Vince G. VERIFIED CUSTOMER
Great service! Car looks amazing!
5/7/2026
Susanne R. VERIFIED CUSTOMER
Received excellent service with George. He went above and beyond. Very friendly, caring, and very professional. Great job! Definitely deserves 10+ stars.
5/7/2026
Floyd J. VERIFIED CUSTOMER
Mike is an excellent service advisor!
5/7/2026
Lee B. VERIFIED CUSTOMER
Colin is simply the best of the best group of service advisors.
5/7/2026
Tom P. VERIFIED CUSTOMER
I appreciate a no wait time dropping off the car or when I picked it up.
5/7/2026
Kenneth O. VERIFIED CUSTOMER
I had an outstanding experience working with Josh at Arrowhead BMW. From the moment we spoke, Josh was professional, knowledgeable, and genuinely focused on making the entire process smooth and enjoyable. He took the time to answer all of my questions, explained everything clearly, and made sure I felt confident every step of the way.
What really stood out was his honesty, patience, and attention to detail. There was never any pressure — just excellent customer service and a true commitment to helping me find exactly what I was looking for. Josh went above and beyond to make the experience stress-free and enjoyable.
If you’re looking for someone who is personable, trustworthy, and dedicated to providing top-tier service, I highly recommend asking for Josh at Arrowhead BMW. I couldn’t be happier with my experience!
Dr. Kenneth O
5/7/2026
Kuena B. VERIFIED CUSTOMER
Awesome service
5/7/2026
Lance T. VERIFIED CUSTOMER
Matt is a wonderful service advisor and very knowledgeable. From the moment I dropped off my vehicle until the service was done, Matt was committed to providing me with excellent customer service. He kept me informed throughout the entire process, explained everything clearly, and made sure all my questions were answered promptly. Matt was very professional and I appreciate his friendly and personable attitude. I would recommend Matt and BMW to my family and friends.
5/7/2026
Delia N. VERIFIED CUSTOMER
My advisor Matthew Mercer is fantastic. He always does a great job and communicates what is happening frequently. The service manager Devan is extremely helpful, friendly and very knowledgeable. Absolutely love this dealership. Great team and great service.