Thank you for such great service, Carmella C. Gomez was awesome. ????????????
6/23/2026
Matthew K. VERIFIED CUSTOMER
Joshua did a great job keeping me updated on what was going on with my vehicle. Also really grateful for him engaging with the sales team to get them to stop pestering me every time I schedule a service for my car.
6/23/2026
Trish A. VERIFIED CUSTOMER
Carmela is simply the best! I feel like she genuinely cares about me and my vehicle. She is extremely knowledgeable, professional and trustworthy. I have owned many other luxury brand vehicles and their service doesn't compare to the level of service I receive from Carmela.
6/23/2026
Micheal B. VERIFIED CUSTOMER
George was phenomenal. He was professional and knowledgeable and a result I will definitely be using the services again.
6/22/2026
Jeremy D. VERIFIED CUSTOMER
John the technician completed a technician check of our vehicle and showed in the vehicle that the rear tire tread depth is 4mm across the tread width on both tires and noted the tires are good. However, we got a recommendation for tire replacement showing that the inside tread depth is 2mm on the left and 3mm on the right. That is absolutely false information.
Why would the dealership lie to us when I have the evidence FROM the technician showing we have more tread depth than the tire report. Plus, you recommended an alignment which we just completed 3 weeks ago.
And also why would the tech recommend a coolant change at 20k miles due to severe heat. If you do, take care of it under the standard included maintenance for 3 years/36k. Why point out a problem that has happened in the first 9 months of ownership. If you think it is a problem, take care of it! Felt like a money grab from the dealership
In multiple areas for tires, coolant change, and alignment on a 9 month old car with 20k miles.
Also not being able to provide the rental vehicle we asked for and were promised initially does not lead me to trusting the dealership.
6/21/2026
Rajnish A. VERIFIED CUSTOMER
John is great..good service..he is always helpful and cares about his customers
6/21/2026
Caleb L. VERIFIED CUSTOMER
Joe is great and always does a fantastic job with customer service and explaining the service needed. He is an asset to Arrowheadi BMW.
6/21/2026
Mary Ann. VERIFIED CUSTOMER
The only thing was they should of checked if the part I need was for the right car
I have an X 3
Not an X 1 so it cost me an extra day in the shop
Time is money
6/21/2026
Jacob T. VERIFIED CUSTOMER
Amazing service, came all the way to this dealership because the service department has always been helpful. Passed the other 2 BMW stores on the way, just wish you guys were closer to my side of the valley!
6/21/2026
Dametrius G. VERIFIED CUSTOMER
Love the service
6/21/2026
Jennifer M. VERIFIED CUSTOMER
Matt was great and provided top notch service!
6/21/2026
David L. VERIFIED CUSTOMER
Excellent experience
6/21/2026
Ramon T. VERIFIED CUSTOMER
MMatt is a good representative. He followed up with me after he received the diagnosis from my car.
6/21/2026
Alex S. VERIFIED CUSTOMER
Joshua always hooks it up and I can’t appreciate him more. Been such a blessing working with him and couldn’t be happier. Customer service is always top notch and made my situation a lot more tolerable and easier.
6/21/2026
Mark I. VERIFIED CUSTOMER
Shane never fails to take care of all my BMW needs!
6/20/2026
Steve R. VERIFIED CUSTOMER
JT was very helpful.
6/20/2026
Linda S. VERIFIED CUSTOMER
Always have a great experience when I bring my car in for service. Mike makes the experience seamless. Great professional attitude!
6/20/2026
John P. VERIFIED CUSTOMER
George H was a very professional advisor
Highly recommend him to anyone and the team in the shop
Thank you
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6/20/2026
Joanna R. VERIFIED CUSTOMER
JT is the best!
6/20/2026
Natalia P. VERIFIED CUSTOMER
JT was on top of it when I called frantically when I had a flat tire on our X5. I am glad JT took my call because he not only got our car fixed the same day, he was super helpful during a very stressful time I was experiencing with the flat and being 15 minutes from my home. JT made sure I was taken care of every step in the process and even called to make sure I made it home safely and so we could get the new tire installed. We appreciate having JT at BMW. He has always been consistent, transparent and going the extra mile to make the customer happy. He has shown that we can trust BMW Arrowhead with our service needs and we are planning to purchase our next BMW here in the near future!