Shane was very responsive and patiently answered all of our questions.
5/13/2026
Orawin P. VERIFIED CUSTOMER
Very satisfied great service all-time
Always showed up on times Francisco great comication. ????
5/13/2026
James L. VERIFIED CUSTOMER
Carmella is the best! She pays attention to details and is always on time with getting back to us if theres any changes or anything that our car needs. I appreciate her hard work! She's amazing ????
5/13/2026
Wally W. VERIFIED CUSTOMER
John delivered 5 star service and was extremely helpful! excellent job! thank you so much
5/12/2026
Barry L. VERIFIED CUSTOMER
Surprised/disappointed that a so-called BMW recommendation for yearly alignment was not made aware to me until now…nearly 2 years after I purchased this car. A alignment last year would have likely avoided uneven tire wear and an early purchase of replacement tires.
How can owners be aware of these recommendations so they can be handled proactively instead of being discovered during a routine maintenance visit?
5/12/2026
Ching-Chun H. VERIFIED CUSTOMER
The efficiency was not good. I arrived at 10:00am and left at 4:00pm. The technician was not able to find the left rear tire had leak in the beginning.
5/12/2026
Fred M. VERIFIED CUSTOMER
John was very professional ine very aspect of his service. He did a great job. He is a great asset to Arrowhead BMW
5/12/2026
Michael M. VERIFIED CUSTOMER
George was very professional and helpful with any info that I had questions about my vehicle.
5/12/2026
Joyce S. VERIFIED CUSTOMER
Thank you for your expertise and kindness. I feel like I am in good hands with Joe and his team!
5/12/2026
Bp2 C. VERIFIED CUSTOMER
Thank you Micheal !!! I appreciate you :)
5/12/2026
Brynn W. VERIFIED CUSTOMER
Steve was awesome!! He was nice, honest, and super helpful. Steve answered all my questions and guided me in the right direction!
5/12/2026
Darell S. VERIFIED CUSTOMER
Steve was welcoming, efficient and a pleasure to work with.
5/12/2026
Debe C. VERIFIED CUSTOMER
Troy is an outstanding service advisor! A huge asset to Arrowhead BMW. Thank you for your expertise and caring Troy.
5/12/2026
Rehana R. VERIFIED CUSTOMER
Joseph was exceptional in his customer services skills , he was very honest and friendly.
5/11/2026
Tiana G. VERIFIED CUSTOMER
Every member of the staff was very welcoming and thorough.
5/11/2026
Donovan V. VERIFIED CUSTOMER
Jay was super kind and helpful with the process of getting my car maintenance all on track!
5/11/2026
Beverly M. VERIFIED CUSTOMER
Looks forward to seeing it
5/11/2026
Douglas B. VERIFIED CUSTOMER
She is the best and knows how to take of her customers