Carmella did an excellent job taking care of everything
8/8/2025
Donavan C. VERIFIED CUSTOMER
⭐⭐⭐⭐⭐ 5/5
I brought my BMW in for service and had a great experience from start to finish. The staff was professional, knowledgeable, and communicative throughout the whole process. They quickly diagnosed the issue and got it fixed without any hassle. I also really appreciated that they provided me with a loaner vehicle, which made everything so much easier. It’s not often you find a place that’s both efficient and customer-focused—highly recommend Justin O.
8/7/2025
Maurice M. VERIFIED CUSTOMER
Michael did a fantastic job, very professional and consistently goes out of his way to make my experience a positive one.
Thank you Mike.
8/7/2025
Sean H. VERIFIED CUSTOMER
Warranty information was helpful
8/7/2025
Michelle P. VERIFIED CUSTOMER
I'm interested in looking at my options.
8/7/2025
Minh N. VERIFIED CUSTOMER
Very good thank you so much
8/7/2025
Monica G. VERIFIED CUSTOMER
Hello i visit bmw about 2 months ago and was declined on my services the person did no acpet I had extended warranty and i decide to go back and review that I will to give out a
Shoutout to an Excellent Employee!
???? I want to take a moment to recognize and appreciate Steve Emery for his outstanding work! Your dedication, professionalism, and positive attitude never go unnoticed. You consistently go above and beyond, and we are truly lucky to have you on the team. Thank you for everything you do! I was able to smile getting out of BMW.... felt like I just bought the car.. thank you so much
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Want a more casual or more formal version? I can tailor it depending on the tone or workplace.
8/7/2025
Ernest R. VERIFIED CUSTOMER
Great customer service! Carmella went above and beyond! Thx for a no hassle experience today!
8/7/2025
Jon S. VERIFIED CUSTOMER
Alan was outstanding and very professional. Took good care of me while I waited for my vehicle.
8/7/2025
Evgeny C. VERIFIED CUSTOMER
Completely satisfied, thanks Mike
8/7/2025
Charlene B. VERIFIED CUSTOMER
Very polite , efficient
8/7/2025
Joy R. VERIFIED CUSTOMER
Lack of customer service and compassion. He asked me if he SHOULD sent me a survey like he wanted to make sure I would give him a good one while I was concerned about my diagnostic. Just seemed very passive aggressive which made the experience uncomfortable and unpleasant. I would not like to be contacted by Justin please, thank you.
8/6/2025
Shane Y. VERIFIED CUSTOMER
Manny was great
8/6/2025
Dee T. VERIFIED CUSTOMER
Troy is very knowledgable and gave me logical and clear recommendations that were really helpful. I also saw him assisting another customer (an elderly lady) and his respectful and kind demeanor towards her was beautiful to see. All of my experiences have given me a great sense of trust in working with him. Thank you.
8/6/2025
Shaeleigh O. VERIFIED CUSTOMER
Manny was great. I was screwed over by the sales guy when I bought the car in regards to tires and something with the windshield camera and manny was very straight forward and respectful. He has been the best part of the experience at Arrowhead BMW I’ve had.
8/6/2025
Cheryl B. VERIFIED CUSTOMER
Arrowhead BMW IS SIMPLY THE BEST!
8/6/2025
Larry G. VERIFIED CUSTOMER
George was the most professional service advisor I have ever had from Mercedes to Lexus to BMW. From his greeting, to pulling my chair out for me, to explaining the process, George was the best. Arrowhead BMW is extremely lucky to have George as a service advisor.
Sincerely,
Mrs Larry G