Joe Lazar goes above and beyond to deliver exceptional customer service. We are grateful that Joe is our service advisor. We appreciate his knowledge and his follow up.
Alica and Eddie Blas
8/6/2025
Peter E. VERIFIED CUSTOMER
Carmella was very helpful in explaining my service options.
8/6/2025
Steve L. VERIFIED CUSTOMER
Joe was great! This was my first service appointment for my car and it went very well.
8/6/2025
Patrizia T. VERIFIED CUSTOMER
Steve was amazing!!!!!!
8/6/2025
Paul Y. VERIFIED CUSTOMER
Manny did well. No issue with him, but I was alarmed that it was stated that a thorough inspection was done as part of the service including a check of tire pressure. So not 3 miles after leaving, the tire warning systemcame on. Checked the pressures and inflated to specs when I got home and ran the reset. Raises serious questions of trust of the dealership and the quality of service ..suffice to say I will not be coming back for service.
8/6/2025
Randy O. VERIFIED CUSTOMER
Such a pleasure doing business with Carmella. She is very proficient at her job, and does it with the greatest attitude. So pleasant and easy going—we look forward to just chatting. She is great asset to Arrowhead.
8/6/2025
Douglas C. VERIFIED CUSTOMER
Very happy with the service and communication from Matthew Mercer!
8/6/2025
Steven V. VERIFIED CUSTOMER
I submitted a very positive response to the service work done to my 330ci, particularly the outstanding customer service provided by Alan Mendoza. He has shown me the one can own BMW and have it serviced at Arrowhead BMW and be treated fairly and honestly. Thank you, Steven V
8/6/2025
Pablo R. VERIFIED CUSTOMER
Rude , unprofessional. Plz Don’t call me
8/5/2025
Alonna C. VERIFIED CUSTOMER
Got my car in quick and always so helpful and friendly.
8/5/2025
Mario R. VERIFIED CUSTOMER
Carmella and your team were great!
8/5/2025
Anton C. VERIFIED CUSTOMER
I Was very satisfied, Advisors -Steve was amazing
8/5/2025
Nick E. VERIFIED CUSTOMER
Will Do.
8/5/2025
Valeria A. VERIFIED CUSTOMER
Great service
8/5/2025
Sharon B. VERIFIED CUSTOMER
Completely Professional and Courteous- 1st Class !!!
Sass
8/5/2025
Michael A. VERIFIED CUSTOMER
Taylor was fantastic!
8/4/2025
Vladimir K. VERIFIED CUSTOMER
My car was fixed, Shane kept it transparent and informed me of the status regularly. I was provided with adequate loaner vehicle.