The service technician assigned to our vehicle, had a difficult time communicating necessary information. Several times I was put on hold and was never called back. Eventually, I spoke with the service manager and received an explanation of what was happening with my vehicle. At that point, I didn’t call or hear from the service department again until my vehicle was ready, but I knew that because of what the service manager had told me, that you would be in touch with me at that time.
6/25/2025
Judith C. VERIFIED CUSTOMER
All with whom I came into contact were pleasant and hospitable.
6/25/2025
Benjamin S. VERIFIED CUSTOMER
Antonio was excellent and very helpful.
6/25/2025
Dena L. VERIFIED CUSTOMER
I am extremely frustrated about my experience at Volvo today. I would appreciate a follow up to provide more detail. I attempted to speak with the manager but was told he was out. I left a message to discuss my experience and still no response.
6/25/2025
Matt B. VERIFIED CUSTOMER
Not satisfied at all. Issue is not resolved. Robert said the service director was unavailable to speak to but he would have him call me later today. He never called.
6/25/2025
Heidi H. VERIFIED CUSTOMER
Allie and her team provided great service. She is knowledgeable, accommodating and efficient. I am very satisfied. Thank you Allie.
6/25/2025
Richard C. VERIFIED CUSTOMER
Great communication all through the process. Peace of mind having the loaner on the day of service. Happy with service results.
6/24/2025
Sheila R. VERIFIED CUSTOMER
Excellent service from start to finish! Thank you.
6/24/2025
Thomas M. VERIFIED CUSTOMER
Easy Peasy ????????
Camera works great
6/24/2025
Seth V. VERIFIED CUSTOMER
Amazing customer experience!
6/24/2025
Robert H. VERIFIED CUSTOMER
The car was serviced within 2 hours. Thank you.
6/24/2025
Berndt Q. VERIFIED CUSTOMER
I trust Ali completely!
6/24/2025
Steven S. VERIFIED CUSTOMER
Ali called in the morning and sent a Valet to pick up the car. Service went faster than anticipated so she called to say the car was done and the Valet was bringing the car back. Great service. Thanks
6/24/2025
Laura E. VERIFIED CUSTOMER
Working with Ali is always a pleasure. She is so nice and respectful. She represents your business with excellence. Thank you
6/24/2025
Judy W. VERIFIED CUSTOMER
I brought my car in for a humming sound that was not resolved
6/23/2025
Christine T. VERIFIED CUSTOMER
Outstanding customer service as usual! Arrowhead Volvo service is the best!
6/22/2025
James A. VERIFIED CUSTOMER
I trust Jake and Ali to take care of my wife’s vehicle
6/22/2025
Steven G. VERIFIED CUSTOMER
Respectful communication but would have liked more responsive and proactive actions to expedite the repair and return of my vehicle.
6/22/2025
Adrianna C. VERIFIED CUSTOMER
Great customer service.
6/22/2025
Michael F. VERIFIED CUSTOMER
Very professional, informative, and kind. Please give Ali Crissman a raise.