Even though a re do on starter!! Abe got me in right away and I got my car fixed that day. Thank you. ROBERTA C
2/12/2017
KARINE A. VERIFIED CUSTOMER
I am so happy that my repair issue was handled successfully and at an affordable price. Thank you, Jim, for taking such good, and close attention to my car, and the courteous manner that you treat me. Thank you. Sincerely, KARINE A
2/12/2017
DOROTHY B. VERIFIED CUSTOMER
Very nice people at Santa Barbara Honda
2/12/2017
TRENA R. VERIFIED CUSTOMER
Jim gave excellent customer service.
2/11/2017
HOLLY I. VERIFIED CUSTOMER
Bonnie is great! Very thorough, pleasant, and has great customer interaction skills!
2/11/2017
CARSON W. VERIFIED CUSTOMER
Jim was very pleasant to deal with. He answered all my questions and took care of me with no hassles. Thank you
2/11/2017
ADAM S. VERIFIED CUSTOMER
While I was disappointed that my tire couldn't be fixed, Carlos did contact me and double-check as I asked. He did great.
2/11/2017
RYAN F. VERIFIED CUSTOMER
I had an 8:00am appointment and waited for my car to be done with my two small children. The car was supposed to be done at 9:30 but I didn't get the car until 10:15. I then had to reinstall one of my kids car seats because it wasn't put back in correctly. Lastly, as I was driving away, I realized that my rear facing toddlers mirror that I use so I can see her was cracked. This damage happened while Honda serviced my car. They were apologetic about the wait but I was still very unsatisfied with my experience for the above reasons.
2/11/2017
BABETTA D. VERIFIED CUSTOMER
Great customer service and follow through on letting me know when car ready
2/11/2017
MARY A. VERIFIED CUSTOMER
Able was abrupt.. Got visibly irritated when I asked him to explain why my RO said Cistomer pay for a warranty item. I was told at 9:00 am that my car would take two hours and that the shuttle would pick me up at my home at 2:00. I call at 2:30 and again at 3:30. He neither answered or returned my calls. The shuttle driver came around 4:00 Pm. Luckily I didn't have an appointment until 5:00. The whole day lost over an oil change! The cashier thought it was more important to talk to the man standing behind me instead of processing my RO. Then when she finally did, she was unapologetic and very sassy. My windshield and driver door had sticking globs if reddish resin on them. This was not there when I brought my car in. This is my first and last purchase at SB Honda.
2/11/2017
MARY JANE. VERIFIED CUSTOMER
Carlos was friendly and courteous. He listened to my concerns and asked pertinent questions to determine what was needed. He was great about communicating with me about the status of my car.
Carlos was out helping another customer when I came to pick up my car, so Bonnie was happy to step in and help me get my paperwork and my car brought up.
Other staff were all very helpful and friendly while I was on the premises, from service staff to the office staff. SB Honda always does a great job and takes good care of my car.
2/11/2017
BOBETTE T. VERIFIED CUSTOMER
Bonnie's the Best
2/10/2017
JAQUELYN L. VERIFIED CUSTOMER
Great job! Runs much better than before.
Thank you Jim!
2/10/2017
BOGDAN D. VERIFIED CUSTOMER
Good job
2/10/2017
MARK S. VERIFIED CUSTOMER
Honda was able to fix a problem (nail in tire) immediately
And I was on the road in an hour. Nice staff, as well
Thank you,
Mark
2/10/2017
THOMAS S. VERIFIED CUSTOMER
Good job everyone!
2/10/2017
YI-YANG C. VERIFIED CUSTOMER
Very efficient and comprehensive service. I was glad to see a multipoint inspection in addition to the alignment. I was able hop on the out bound shuttle soon after I brought my car in and got picked up at exactly the right time. No time wasted and good service!
2/10/2017
LINDA B. VERIFIED CUSTOMER
Fast, efficient check in and out.
Car ready when promised.
2/10/2017
SONIA R. VERIFIED CUSTOMER
Excellent and efficient service
2/10/2017
WIJEGUPTA E. VERIFIED CUSTOMER
She was very friendly, courteous and knowledgeable.