Very attentive, reviewed service performed. Car was ready when initially stated-
6/18/2017
Billie S. VERIFIED CUSTOMER
Appreciate the updates! And texting works great too.
Do wish you had "loaner" cars for bigger repair jobs instead or reimbursing a rental which takes longer & requires paperwork, chasing a car down & possible returning to different location. (Few cars in Goleta to rent & very limited weekend hours.)
6/18/2017
Linda M. VERIFIED CUSTOMER
Great job very nice
6/18/2017
Scott A. VERIFIED CUSTOMER
This will seem like a small thing, but I think it's worth letting you guys know: I requested the complimentary car wash, which is a service I've always greatly appreciated, and there were two issues: first, it was so sloppily and casually done that I literally had to walk around the car to figure out if it had actually been washed or not. My windshield was still grimy, so I don't think a rag ever touched it. Second, there is a profoundly strong perfume-y smell throughout the car, and it seems in particular to be coming through the ventilation. It's almost sickeningly strong...and hours later, it's not showing any signs of fading yet.
I deeply appreciate the carwash service and think it's a nice benefit to your customers. But I will think twice before having that done to my car again!
6/18/2017
Ricardo O. VERIFIED CUSTOMER
Thank you Carlos, you guys did a great job!!
6/18/2017
Juan G. VERIFIED CUSTOMER
Keep up the great work! I was happy with the overall service.
6/18/2017
Bryant L. VERIFIED CUSTOMER
Great service look forward to doing business again
6/18/2017
Gregory G. VERIFIED CUSTOMER
Outstanding
6/18/2017
Mark S. VERIFIED CUSTOMER
Bonnie was great! The team diagnosed and fixed a leak by cleaning out debris rather than the much more expensive solution I anticipated which was to replace a gasket. Thank you!
6/17/2017
Sarah C. VERIFIED CUSTOMER
Bonnie was very welcoming when I drove in. She assured me that the replacement of the air bags would be completed in one and a half hours. Did I want my car washed and would I like an exam of the various systems in my car? Much more service than I expected. Frankly I was expecteting to be inconvienced by the recall. And the installation of the replacement air bags took only one hour 15 minutes. Bonnie couldn't have been nicer. I really liked interacting with a woman who knew what she was doing.
6/17/2017
Sarah S. VERIFIED CUSTOMER
Bonnie went over report thoroughly with me. She even checked back with technical service person about a question I had.
6/17/2017
Shannon S. VERIFIED CUSTOMER
Bonnie is amazing such an asset to Honda. Thank you.
6/17/2017
Victoria Y. VERIFIED CUSTOMER
Bonnie is very friendly and helpful. I requested her as my service technician because I had a good rapport with her on a previous visit.
She explained everything clearly and assured that if there were any more issues that I could right back.
I would definitely feel comfortable reaching out to Bonnie in the future and will request her again when it's time for my next service.
6/17/2017
Gustavo/Maythe R. VERIFIED CUSTOMER
Bonnie is a wonderful service provider. She is detailed oriented, honest and efficient. We have had her help us many times and her consistency and work ethic make us want us to always have her help us. Great employee!!!
6/17/2017
David T. VERIFIED CUSTOMER
The spoiler that was installed was loose and I had to return to the dealership. The Service from Abel was great though. He was very friendly and accommodating. I had a much better service experience here than with other dealers I work with on my other vehicles.
6/16/2017
Amirkhani H. VERIFIED CUSTOMER
Great service from Carlos!
Thank you,
Houria
6/16/2017
Bernice/Jordan W. VERIFIED CUSTOMER
She was so helpful and explained everything to me.
6/16/2017
James B. VERIFIED CUSTOMER
In the past, when my car was ready, Honda would call me at Ucsb and then I would be picked up and taken to the dealership. I never had to wait for 3 HOURS to pick up my car. I call Uber and got a ride to the dealership at my cost. Nissan next door picks me up as soon as my car is ready. From now on, I will take my car to Ventura to have it serviced. Customer Service is not a major player at Santa Barbara Honda.
6/16/2017
Henry D. VERIFIED CUSTOMER
Great guy, professional
6/16/2017
Wendy S. VERIFIED CUSTOMER
Bonnie is very professional and very personable, she is a gem!