We showed up early with no appt and Bonnie took great care of us! I had a 5 year old with me who was a little grumpy and we were out of there in around an hour. I always come in for an oil change and check up before our big 650+ road trip every summer. As usual- we feel safe and ready for our drive. Bonnie explained where brake levels were at and tires and all that.
Thanks again!
8/4/2017
Tani V. VERIFIED CUSTOMER
I really want to thank Bonnie Jimenez for the great service. She answered all my questions about my car service. Now I dont need to drve all the way to Thousand Oaks to get my service on my car. Thanks again Bonnie keep up the great customer service
8/4/2017
Zhonghang C. VERIFIED CUSTOMER
Very fast and good service.
8/4/2017
Ray S. VERIFIED CUSTOMER
Thanks Abel
8/4/2017
Elizabeth B. VERIFIED CUSTOMER
Carlos was very helpful and courteous. Will ask for him when next I come in for service.
8/3/2017
Robert T. VERIFIED CUSTOMER
Jim has become a friend from my point of view – – – even after a surprise $2000 plus charge of several months ago
8/3/2017
Mike S. VERIFIED CUSTOMER
Bonnie is great, professional & personable. Her communication was clear which is great. I have recommended Bonnie to a friend for her Honda service.
8/3/2017
Carol L. VERIFIED CUSTOMER
All went smoothly. Very satisfied
8/3/2017
Becky M. VERIFIED CUSTOMER
She is always very nice and professional.
8/3/2017
Janako C. VERIFIED CUSTOMER
You guys are awesome
8/3/2017
Debbie R. VERIFIED CUSTOMER
Thank you all. Please pass a message on to Abel. My car was not washed but it was 5, hot and everyone wanted to go home. I understand. Otherwise the car ran beautifully- think the new spark plugs gave it a little more oomph. Thanks again. --- that was my response to your text. Don't think you received it though.
As for Abel, he was really great, explained things to me and appeared genuinely concerned to solve the problem. He did tell me, however, my car would be washed. See my above comment. Perhaps that was out of his control.
By in large, though, I really like SB Honda - the service and people have been wonderful.
8/3/2017
Jeffrey/Angela S. VERIFIED CUSTOMER
I came in because of the recall that was battery-related, and also needed an oil change. I was told while waiting that they couldn't get the car to start and the battery "had a bad cell". He asked if I wanted to buy a new one or if they should try to jump it and give it back as is. I then asked if it was normal for a battery to be bad already, at which point he said let me check if it's still under warranty. Turns out it was and was replaced free of charge. Can't believe he was going to make me pay for it had I not asked anything. TOTALLY UNACCEPTABLE
8/3/2017
Patrick P. VERIFIED CUSTOMER
Jim was great. his customer service was extraordinary.
8/3/2017
Arielle K. VERIFIED CUSTOMER
I just got my car back today - had the starter replaced - and the car is still having trouble starting up. The engine is delayed firing just as it was when I brought it in.
8/3/2017
Stacey B. VERIFIED CUSTOMER
Carlos was very friendly and helpful and was able to fit me in quickly for a tire repair.
8/3/2017
Doug H. VERIFIED CUSTOMER
Abel and crew did a great job. I hope the salesmen appreciate what a good advertising job that the service department does for Honda. I have a used Odyssey and I brought it to Honda Santa Barbara because the previous owner did. I see why.
Thank you Abel.
8/3/2017
Audrey/Robert T. VERIFIED CUSTOMER
Jim is always excellent and a delight to see and speak with
8/3/2017
Jacquelyn T. VERIFIED CUSTOMER
Carlos did a great job!
8/2/2017
Salvador N. VERIFIED CUSTOMER
Fast, friendly, and courteous.
8/2/2017
Howard W. VERIFIED CUSTOMER
Jim is highly knowledgeable about every aspect of the car. Greatly appreciated his skill and commitment to good service.