Rob was really helpful and kind. Customer service met my expectations.
5/2/2024
Gladys M. VERIFIED CUSTOMER
I’m very content with the service I received!!
5/2/2024
Rufus C. VERIFIED CUSTOMER
Great service from everyone!
5/2/2024
Danita J. VERIFIED CUSTOMER
I was completely satisfied with Efren!!!! Everything before he came into the picture was very frustrating. My car "engine alert message" occurred last Thursday morning (April 25) and I could not reach anybody by phone on Thursday or Friday that was able to answer my questions or discuss your desired procedure for getting my car towed to you. On Saturday, Wendy answered the phone and I then got immediate help and was able to arrange for my vehicle to be towed up to you that afternoon. Unfortunately, I had to wait until Monday for a diagnosis of the problem and then the repairs. I was then able to pick up my car Tuesday (April 30). I ended up being without the use of my car for six days and truly feel I would have probably had my car back by Saturday if I could have gotten through to somebody on Thursday (when the problem occurred) or Friday. The only reason I am reporting all of this is to hopefully spare someone else from having to experience an inconvenience of this type. I'm 80 years old. I can hardly imagine what this would have been like for a single mom with young children!
5/1/2024
Ann W. VERIFIED CUSTOMER
Excellent professional care with my Honda. They even had a loaner car ready for me!
Top-notch service check-in.
Thank you!
5/1/2024
Linda W. VERIFIED CUSTOMER
Robert Perez was very thorough in explaining issues to me and alerting me to next service and what to expect.
4/30/2024
Chris D. VERIFIED CUSTOMER
Service was efficient and Bonnie was friendly and handled my needs well. I had a nice experience. Also the talesman Angel was very informative and certainly knew all the info I needed on the new all electric car.
4/30/2024
Bruce W. VERIFIED CUSTOMER
Robert was excellent, thanks Robert. I was a little disappointed with the info provided when I called to make the appointment though. I was told it would be $45 on the phone on Sunday but the price went up substantially when I got there, almost double. Maybe some training for the person giving out info on the weekend?
4/30/2024
Michelle G. VERIFIED CUSTOMER
Thank you for helping me to remedy the issues with my Honda H-RV. The service department did an excellent job and Robert was great to work with.
4/29/2024
Sandra L. VERIFIED CUSTOMER
I was very satisfied because I got my car the same day and Robert has great customer service .
4/29/2024
Harry P. VERIFIED CUSTOMER
Robert produced a completely top level performance taking in my broken car and getting it back to me in perfect condition. He was pleasant, and efficient. I was pleased to get this level of attention and care. Robert created the best of representation of your company and its policies toward its service customers. O-4 I give 4+
Impressive . Thanks for the opportunity to point out top performance. I was going to write a letter to the company CEO . I recommend a pay increase.
4/29/2024
Vanessa I. VERIFIED CUSTOMER
Everyone was very helpfull and nice, always a great experience when I need to come here
4/29/2024
John C. VERIFIED CUSTOMER
I came in to have a noise diagnosed and what he told me was clearly not what I asked for. He said that I had a dirty oil filter and that my fluids were really dirty. The car has 80% oil life full synthetic, it has new transmission oil, it has new coolant, and I already knew that the power steering was old but that's not what I came in for
4/28/2024
Josue M. VERIFIED CUSTOMER
Jose luviano excelente persona muy profesional en su trabajo
4/28/2024
Nicholas P. VERIFIED CUSTOMER
Long wait time to check in. 30 minutes
4/27/2024
Ray G. VERIFIED CUSTOMER
Bruce is great!
4/27/2024
Yolanda G. VERIFIED CUSTOMER
He’s pleasant and fine advisor
4/26/2024
Karen P. VERIFIED CUSTOMER
My service person was just fine. Very nice and kind I am upset about the 967.00 service bill for what was done to my vehicle and in addition they kept saying I have other things wrong with it like valve gasket leaks bald tires and it would cost over 100.00 to replace the windshield wipers. So all that said those are the reasons I am not pleased. The service assistant was fine. That Honda had to have a brand new transmission put in at 29k miles! It has 46k miles on it now. How can all this stuff be wrong with it. I hardly drive it out of Goleta.
4/25/2024
Carol B. VERIFIED CUSTOMER
Bruce was very helpful, friendly and expedient. Thank you Bruce.
4/25/2024
Jody R. VERIFIED CUSTOMER
Bruce was very professional, friendly and efficient. He worked hard to get my car ready as soon as possible which I really appreciated since I had to rent a car.