Santa Barbara Honda Auto Repair Service

Bonnie was a excellent service technician who got me in without an appointment while I was on a road trip! She directed me to a mechanic that knew what to do to figure out the best way to resolve the problem. Bonnie was very happy and pleasant when dealing with me. She is a great asset to your company.

Bonnie was very helpful.

I did not see Scott Anderson. Bonnie logged me in.

Bonnie is awesome! She really cares about my needs and answers any questions I have about my Honda Fit. She is professional and always keeps me updated when my car is being serviced. Thank you Bonnie Jimenez at Honda!

Bonnie was really helpful. She informed me right away what was wrong with my vehicle. Although I didn’t have an appointment, I was accommodated right away.

Communication was wonderful, and the extra support of picking up the car and dropping it off SO appreciated. My Mom absolutely loves her car, and your care means a lot to us. Special thanks to Carlos and Alan!

Bonnie is always great to work with ! Great communicator, friendly and knowledgeable!!

So glad I can count on SB Honda! Thank you!

Thanks so much Bonnie Jimenez and all your crew for taking care of my car today. You guys are the best

EXCELLENT SERVICE

Carlos did what he promised everything went right on time and easy pass off

This was a simple visit to get a new tire and everything went very smoothly. The last visit involved quite a lot of different repairs and much communication with Bonnie. I was quite confident in dealing with her and felt she did an excellent job

Everything works fine.

Let's see I called at 11am to confirm my appointment. 3 times in a row a very rude woman she was transferring me to the service department, then either disconnected the line or sent me straight to a voice-mail. The fourth time, I was able to get an answer from some guy who apparently had the information in front of him. Then I showed up, and was initially charged $400 for a full service (this is important later on). I asked only for an oil change and tire work to get a nail out of the tire, which instead would only cost $80. I was told to come back at 2pm, but to wait for a callback. Then I went inside to pay, but was immediately told not to wait or pay, and come back. Like right when I walked through the door by the same lady who was the receptionist on the phone (I assume). At 4pm I called to ask on the status of my car. After going through the same gambit of being either hung up on or sent straight to a voice-mail, I got through on the third try this time. I was told I would be prioritized, and that they would try and have it ready at 430. I get there at 430 (closing time), waited another half hour, then my car was finally ready. Remember that foreshadowing when I said they tried charging me 400? And not 80? Well apparently that extra $320 was to replace the air filter and ac filter. Thats like sixty bucks worth of parts. Rediculous. I know this because those were the only 2 parts that they said needed to be replaced before my next regular service. I could teach a dog to replace air filters so its not exactly a costly operation. Anyways, thats my strongly worded letter. I guess you could say I was pretty angry thursday but really its just a funny situation. At every step without fail your staff was rude, off-putting, or just trying to swindle me. Which after a few hours was more funny than anything else.

Jim is very detailed and explains all the service in detail and adds his kindness and humor to getting services at Honda. He’s customer service is why I continue to bring my car to Honda.

Bonnie is such a pleasure to deal with. She is always so pleasant but also very knowledgeable.

Jim makes me feel like his favorite customer every time I need service.

Carlos is great.

Wonderful customer service. Bonnie was very kind and helpful thank you

Bonnie was excellent