Santa Barbara Honda Auto Repair Service

Fast service

Luis did a wonderful job.

Roger scored an 11 today.

I am writing to formally express my dissatisfaction with the handling of my vehicle following its purchase. Throughout the process, communication regarding my vehicle’s progress was late and extremely limited. It took approximately two weeks to complete the tasks we discussed at the time of purchase. I consistently had to initiate contact to receive updates, and responses were often delayed by up to 24 hours. It was not until we called and firmly requested information that any noticeable progress was made on the repairs. One of the agreed-upon items—the rattling in the passenger door—was never addressed. Additionally, I received a text message stating that my vehicle was ready for pickup after I had already taken possession of it, which added to the overall confusion and frustration. I was also surprised to receive a bill, as all repairs were to be fully covered by Honda. Finally, I am very concerned about the lack of attention to detail during the used vehicle inspection. The left rear door actuator was not operable, which is not only a safety issue but also raises serious concerns about how thoroughly the vehicle was inspected and whether other issues may have been overlooked. Overall, this experience fell well below expectations in terms of communication, service follow-through, and quality control. I hope these concerns will be taken seriously and addressed accordingly.

Roger was excellent, he provided very good service. 10/10.

none

Very nice and professional service. I am very happy and satisfied with your service and also thank you Luis for such amazing job and for explaining me all about my car issues I really appreciate you

Why take so much time brought my car for battery problem but they take all day for resolved my problem.

Bonnie was great as always. Thanks The savages

Good service friendly attention

Jason’s customer service was exceptional and I will be returning to Honda for all of my cars service needs due to his wonderful service! Thank you Jason

Bonnie is always consistently pleasant and helpful.

Schedule an appointment for oil change and tire rotation, tires weren’t rotated, I mark the front drivers tire came back same place.. they claim that did rotate them I showed them the mark . Told me they would ask mechanic that worked on car, I sure he’ll say he did do the rotation.. makes me wonder if they even did oil change or just added oil, since it only had 2000 plus miles. They also told me management would call me me till this day I never got a call .. I went in 12-04-25…I waited and it’s 12-30-25 and no call so I that why I’m doing this review

Very good service

Newly powder coated black rims were found scratched around lug nuts after the tire rotation.

Jason was excellent/ the best

Yes thank so much

Nice service and experience personal service.

Bonnie Jimenez was great and she provided a great customer service.

Jason was very friendly and helpful