Santa Barbara Honda Auto Repair Service

Manny was very patient and king as our driver. Chuy and Bonnie were also very helpful in orienting us to service department and communicating our vehicle status,?updating us promptly, and getting our authorization for proceeding with repairs after a diagnosis was made. Thank you to all at SB HONDA Service Dept!

Thanks for the great job and thanks for having it done when you said you would Mr. Perez was very professional

Efren was excellent

Great service everyone ! Thank you Chuy!

Bonnie Jimenez is always kind, helpful and knowledgeable. She is an asset to SB Honda. Thank you.

Bonnie got my car done quickly

Bonnie was very courteous. Her estimate was exactly right. She was efficient and thorough. No complaints whatsoever

Bonnie always provides the best service in every way possible. She is a true professional, is knowledgeable, and goes out of her way to be helpful. Sincerely, Valarie C

Bonnie is the best!!

We had the worst experience we have ever had a SB Honda. I own 2 Honda Pilots and will never return to this facility. We have had great experiences and have never written a bad review, until today. Saturday deserves a bad review. First of all, Robert’s voicemail was full and he never answered his phone when we called, I know they get busy. He confused our requests with another client. Not sure he even ever got to one of the issues I asked him to check bc we were so mad a pickup. Robert called us when our car was finished and said, everything look great. We asked what number was our brakes at, bc we knew they were getting close to replacement, he said, great, they are both at an “8” and have plenty of good life on them. We hung up and my husband and I both looked at each other and decided that the number 8 was odd for the brakes bc we were expecting them to be super close to the end. We pulled up our previous invoice and the numbers were much lower our last service. How do brake numbers go up?We have a screen shot of first report and second report from Saturday) We called back and finally got ahold of him after multiple tries, and he said he would talk to the manager. He called back and asked if we could wait until Monday to have another service tech look at our brakes again. Our appt was at 11:00 and this was around 3:30. We said, no bc we both work on Monday and that’s why we schedule appts on Saturdays. Especially, bc you no longer offer the shuttle. He said he would have someone look at it and we requested a new tech and not the original tech. He said that they were super busy and to have Patience. They called is back and let us know that the breaks were a 6 and 4 (big difference from an 8! When we picked up the car, I asked to speak to thr manager bc I thought this was very sloppy work on the original techs report and worried about the quality of service for the other items on my car. His response, “he is a young mevanic”. Needless to say, we have zero confidence with SB Honda now. If you would like to call me, I am happy to give you more details. I am typing this from my phone and it’s a little hard to explain. Thank you, Mary O’Flynn ****-****-xxxx

Very efficient and friendly. I enjoyed working with him and recommend him to the highest degree possible

Great service!

Robert was a fantastic help, very professional and friendly. Fantastic overall experience.

Robert in the service dept is THE BEST!!!

Robert did a great job of explaining what needed to be done and what to expect. DELIVERED AS PROMISSED ON TIME

Brian and I are very grateful for the good and thorough service offered on my new/used Honda Civic 2011. I appreciate the courtesy given for this little car that will hopefully last us into our older old age! Thank you for taking care of everything so carefully and thoughtfully. Hooray for Santa Barbara Honda!!!

Bonnie is great.

Very efficient !

Hi, Robert was courteous, informative, and answered all my questions. I was very pleased with his service.

Efren got Odyssey in on time and recall completed in reasonable waiting period.