She’s a great service advisor, whatever you do don’t lose her. I spent 25 years in the automotive industry and I know a good employee when I see one. We also had a great experience last month getting my wife a new car. I’m still looking to replace my Giulia with most likely a high line SUV. I’ll check with you all when I’m ready.
3/28/2024
Maher M. VERIFIED CUSTOMER
Worst customer service ever! I’ve had Mercedes, BMW, and Audi my entire life. This guy you have that is running the service shop, is the worst guy ever. Talking to clients with attitude and he thinks of himself something. He is a **** and he is lucky I did not go off on him this morning. I would never be back to your location. In fact, I will never deal with Alfa Romeo or Maserati anymore. You got your chance already!
3/23/2024
Nanette K. VERIFIED CUSTOMER
The service was completed . My car was clean and they sent me home. Perfect!
3/21/2024
Candace R. VERIFIED CUSTOMER
The service was fine. The behavior of one employee working in the service department was truly disappointing. I voiced my concern to the service manager who told me that he would “handle it”. I hope he did because surely you don’t want women that walk through your service department to feel as uncomfortable as I did today. I felt as though I was walking through a high school or prison instead of a luxury car dealership.
3/19/2024
Krysten H. VERIFIED CUSTOMER
Thank you!
3/18/2024
Brandon S. VERIFIED CUSTOMER
System won't allow me to pay bill??
3/18/2024
Ryan R. VERIFIED CUSTOMER
Great friendly staff but your yes or no first question made no sense.
3/13/2024
John S. VERIFIED CUSTOMER
I already spoke with my service sales person and I am still not happy. I came in thinking that this visit would be a simple oil change, but I was told that this maintenance was a big one which could take a couple days and ~$4k. Boy did your company take me to the cleaners. The work done was a basic oil change with a couple other small items (4 hours in the shop and could only have been 1-2 hours of actual work), but you still charged me for 8 hours at $260/hr and all the other heavy markups $3,908. You won this time but I am going to have to go elsewhere. I don’t treat my customers this way and I don’t work with companies that act this way. You can call me if you want (****-****-xxxx).
3/8/2024
Tom K. VERIFIED CUSTOMER
Madalyn was awesome as usual. Very professional and courteous.
3/6/2024
Tom K. VERIFIED CUSTOMER
Madalyn was outstanding and I really enjoyed seeing the videos throughout the process. First time seeing this. See you tomorrow for my other ride. Tom
3/5/2024
Patrick D. VERIFIED CUSTOMER
Great team and always helpful
3/4/2024
Michelle Y. VERIFIED CUSTOMER
I would likeverbal communication. I appreciate having a written record of communication exchanges but today I noticed a difference in what was texted vs what is on the invoice
3/4/2024
Anthony M. VERIFIED CUSTOMER
Maddy was attentive, courteous and took charge to get my car done promptly. She also had knowledge of some technical things I asked and then looked up quickly, the one item she didn’t know to get my answer. Well done
3/2/2024
Jessica D. VERIFIED CUSTOMER
Had my car for a week, unable to diagnose. Picked up the car and the problem happened the same evening.
2/29/2024
Dylan B. VERIFIED CUSTOMER
She’s the best.
2/28/2024
Brian C. VERIFIED CUSTOMER
Not satisfied. Service isn’t the problem, the car is
2/26/2024
Veronica B. VERIFIED CUSTOMER
Madalyn always is top notch.
2/24/2024
Domenic V. VERIFIED CUSTOMER
Suzanne was amazing to work with. Truly professional in every way. I was in a bad spot with my prior Alfa and the team at the dealership works quickly to place me into a new Alfa all while keeping my situation financially in front of mind. All around great experience
2/15/2024
Dave D. VERIFIED CUSTOMER
If it wasn’t for Madalyn ****’ excellent customer service skills, I WOULD NEVER take my Alfa Romeo to your dealership…that ‘new guy’ (service rep) you recently hired?…not good! Madalyn always goes above and beyond her services. If I decide to take my vehicle to your dealership, I ONLY want to deal with Madalyn. Even my wife compliments her….
Also, find your pricing structure on ALL particular services, a bit obscene and gouging! Come on, $2k for 40k mile service? $600 for battery change?
Dave ****-****-xxxx