Roger was so helpful in explaining everything involving my service repair. He was patient and kind when I asked questions and answer everything very explicitly. I appreciate Roger and his knowledge!
8/7/2022
Janet B. VERIFIED CUSTOMER
I went in for an alignment & Roger was able to arrange to have my 60K mile service completed at the same time so I didn’t have to make another trip. Much appreciated!
8/5/2022
Tony M. VERIFIED CUSTOMER
Roger is the man! Always takes care of me.
8/4/2022
Natalia S. VERIFIED CUSTOMER
Michael is great to work with !!
8/3/2022
Susan K. VERIFIED CUSTOMER
As always great customer service; thank you.
8/2/2022
TODD R. VERIFIED CUSTOMER
Roger was great to work with. He kept me informed throughout the whole service and made sure everything was completed that needed to be done.
7/30/2022
Chris B. VERIFIED CUSTOMER
Mike Fallin is terrific and professional
7/29/2022
Jerry R. VERIFIED CUSTOMER
Michael was exceedingly helpful and professional. He was a pleasure to work with and although I hope my car doesn’t need any maintenance anytime soon I would be glad to work with him again. I cannot stress how well he handled my unusual situation and specific needs. He kept me up to date with frequent texts and allayed any concerns that I may have had. I think he is a real asset to your service department, because of his professionalism and friendliness by experience was almost completely stress-free. Mr. Fallon gets my highest rating, 10 out of 10!
7/28/2022
Edgar M. VERIFIED CUSTOMER
I am satisfied with Roger and every one’ service performance. car is driving great!!
7/26/2022
Bill L. VERIFIED CUSTOMER
Best service.????????
7/26/2022
ILIANA A. VERIFIED CUSTOMER
I had a great experience with all the team who made very smoothly my purchase and I thank all for that!
7/26/2022
Jon M. VERIFIED CUSTOMER
Roger was great and very nice
7/25/2022
Patrick B. VERIFIED CUSTOMER
I ended up getting charged $995 juat to close out my lease and pay for the car. I find that was an excessive fee for simply handling the transfer
7/24/2022
Timothy R. VERIFIED CUSTOMER
Ok
7/23/2022
Michael L. VERIFIED CUSTOMER
Mike is a great guy. He always takes very good care of my car. I always ask for him.
7/22/2022
Roopal S. VERIFIED CUSTOMER
Thank you for Now.
7/22/2022
Delmas G. VERIFIED CUSTOMER
I may be interested in purchasing a Stelvio but we will be out of town for the next week. I will try to see you when we get back.
Delmas G
7/22/2022
Nathaniel E. VERIFIED CUSTOMER
Michael was fantastic. He was able to provide me with valuable advice with my vehicle.
7/17/2022
Mario C. VERIFIED CUSTOMER
Roger Harris customer service and especially customer recovery skills are a disgrace! Not what I, or any reasonable person, would expect from a representative of an Alfa Romeo / Maserati dealer. The way I received my vehicle, after two weeks, is completely unacceptable; broken glass left in the rear compartment and broken glass inside the rear door. Obviously the vehicle was not properly inspected prior to delivery to me, your customer.
When I voiced my displeasure, what I got from your employee was: “I can’t fix it now; I will give you the rental car back and contact you when it’s done.”
I again voiced my disappointment and asked to speak to the GM. His answer was: “What’s he going to do?” Again, escalating my frustration instead of apologizing. One of his statements to me was: “I was a cop in Texas”. That was a personal threat. I take that very seriously!
Sincerely,
Mario C