Maserati Alfa Romeo of St. Petersburg Auto Repair Service

Very glad Madalyn is back. She did a great job then and now.

Always a great experience when I bring my car in.

Okay

I have been going back and forth with your dealership for the past 3 months. Finally you hired Charlie as you new service manager and he made everything right!!! You are very lucky to have him as your service manager! Thank you Charlie for getting everything fixed after 3 months.

Madalyn was very attentive to my needs and followed up after I picked up my car.

Kaitlyn is a true professional and an asset to Alfa Romeo St. Pete. Part of promised service from the sales rep were that service would pick up my vehicle, leave me a loaner, service it and return mine. This was an important feature for me with an unpredictable work schedule that relies on a vehicle. That has been a nightmare to do. 3 times I scheduled it they sent me a text to confirm and just never showed up. Kaitlyn communicated it with me when they weren’t able to show up and I agreed to drop my car off and pick up a loaner. I was visibly frustrated with the experience and service. Kaitlyn not only maintained composure but was the upmost professional, respectful and efficient. She had the car ready when I arrived, communication was great and she is just truly a pleasure to work with. I’m not happy with the sales aspect or the service scheduled but Kaitlyn makes the overall experience 100x better

Very frustrating experience. When I first scheduled the recall, oil change, and rim repair, I explained we had purchased the tire/rim warranty. Months ago my husband brought the car in and waited hours, but the third-party repair person never showed. Since then, it’s been very difficult to get the rim repair scheduled. We finally booked 2/24, then were told the repair person would be there Monday so we switched to 2/23. After I dropped the car off, I received multiple calls — first asking if we planned to use the warranty (yes), then saying the repair timing was uncertain, and finally informing me the warranty had expired. After months of trying to schedule this, that was extremely frustrating. Overall, coordinating service there has been challenging and disappointing

Greate Experienced! Madalyn is the best!!!

Madalyn **** is exceptional. A real asset to your organization. Please recognize Madalyn for her superior customer service. Thank you, Dave Wissel

Madalyn always goes above and beyond to make the service experience is great. We drive over an hour to have our vehicle serviced with Madalyn even though we have closer options.

Madalyn was great to work with, and I appreciate the way you stood behind the issue with the alignment and tires. Thanks again!

Our recent service experience at Alfa Romeo was unfortunately very disappointing. As a high-end luxury brand, we expected a level of customer service that reflects the prestige and standards associated with Alfa Romeo. Regrettably, that was not our experience. Upon arrival at the service department, the two employees present were not welcoming. There was no greeting or effort to make us feel valued as customers. We were simply asked for the car keys and told that an Uber would be ordered for us. The interaction felt transactional and impersonal. When we returned to pick up the vehicle, the experience was equally concerning. We entered the main showroom and found no one at the front desk. Three employees walked past us without acknowledging our presence or asking if we needed assistance. We ultimately had to find our own way to the service office by walking through the repair shop area, and no one stopped or guided us. At the service office, there was again no greeting. The keys were handed to us with minimal communication — no explanation of the service performed, no follow-up questions, and no suggestions or recommendations. The overall experience lacked professionalism, hospitality, and basic courtesy. For a brand positioned at the luxury level, this level of service is below expectations. It reflects poorly on the dealership’s management and customer service standards. We hope this feedback is taken seriously and used to improve the customer experience moving forward.

Madalyn was awesome and professional

The worst dealership I have ever done business with. I am seriously considering turning your location in to the Better Business Bureau. Your service department is awful. I would rate it a zero in every category. I can never reach anyone on the phone and when I do it’s always a different person because apparently everyone is either quitting or being terminated and then I am being told I need to have work done that was done within the past year. What are you doing scamming people for their money. If Maserati as a whole wasn’t struggling, I would sale my car without blinking because your location has truly been a horrible representation of exceptional customer service. You have no idea how to represent a luxury vehicle. Call BMW or Mercedes.

Answer the phones!! I never can get ahold of service

I am writing to formally express my frustration and disappointment with the service experience I have had at your dealership. I initially brought my vehicle in due to a coolant leak and was told that I needed a new radiator. I approved and paid for that repair. Two weeks later, the vehicle was still leaking coolant, so I brought it back in and was told there was no issue. Over the following two weeks, I returned two additional times for the same coolant leak. Each time, I was told there was no problem, despite the leak continuing. On my fourth visit, I was then informed that the issue may be an internal engine leak and that the engine would need to be torn apart to diagnose and repair it. I am struggling to understand how I could bring my car in four separate times for the same problem, be repeatedly told nothing was wrong, and only on the final visit be told that the issue may be severe enough to require major engine work. This raises serious concerns about the accuracy of the earlier diagnostics and the quality of service I received. In addition to this, during this entire process I dealt with two different service managers. I reached out to both of them regarding my ongoing concerns and never received a response from either. I was later informed that they no longer work at the dealership. I also had to call corporate several times just to get through to the dealership. Had this been properly identified earlier, I could have avoided multiple visits, lost time, and unnecessary repairs. I would appreciate a clear explanation of how this happened and what steps you plan to take to address this situation. I look forward to your response.

You can call my husband to discuss the more than 4 hours I had to sit waiting for my car to have an oil change and one recall fixed. You have hands down the worst waiting area- so uncomfortable. Take a look at some of the higher end dealerships. Their waiting areas have recliners, a snack bar and all sorts of amenities. But making me wait for all that time and then it taking double the time to get home for to rush hour traffic is completely unacceptable, I will not be buying a car from your dealership ever again and now don’t even care for the Maserati name after your poor service.

The service was fine. I do have a question on a tow I paid for last year while still under warranty. The gearshift mechanism locked up and the vehicle had to be towed. The service your dealership uses wanted close $900. Since Mik, I think his name was, told us to pay for towing and we would then get reimbursed, we found a local guy to tow for $350. It was fixed and warranty covered it but we never got reimbursed for the tow. When I ask, service will say “still working on it”. I don’t get that?

Extremely satisfied, Madalyn is excellent.

Was very helpful with my recall issues. Thanks