Maserati Alfa Romeo of St. Petersburg Auto Repair Service

I have always received great service at this location. Michael is always helpful and informative. He’s welcoming and knowledgeable. I travel almost 2 hours to service my Alfa Romeo in St. Pete, my experience with maintenance department is the reason why.

Great service !

Well done!

As always, the team at Alfa Romeo was professional and courteous. Michael always keeps me updated and explains the problem so I can understand what was done.Very good team there

Front grill chrome is still falling off. Didn’t seem the service manager checked it before it left as his answer was “they told me it was done?”. Originally brought in the car for nail in tire. Never got a call and I had to call in to check on progress every time. Each time I called I was assured I would be called back that evening by the service manager. Never happened until I had to call and express how mad I was that I have received 0 communication for almost a week. I called again and the Service manager tried to upsell me 4 new tires and I said that I won’t need all of them now but I may do them all at a later date. He then decided to not fix my original tire (which I didn’t find out until I came to pick up my car.) He told me it should be done Saturday and if he doesn’t call me then it will be ready on Monday. I never heard from him Saturday and Monday came and I still heard nothing from him until I called him eod at Monday. I let him know I would be there in the morning. I showed up and the car wasn’t ready and they needed to finish washing it. I don’t understand why my car took a week in service (with no loaner offered until I demanded it on the last day) since they didn’t fix my tire, didn’t fix the front chrome piece, and all the did (based on my paperwork) was reseat the backup camera cable. I Spoke to Leon the gm and he took my information down and I have still not heard back from him either. Please let me know how you will resolve this and my grill. Unsure what needs to happen now as I have zero faith in any form of communication and competency. At this point I’m wondering if I will even hear back from this form even though it states I will receive a call.

Great service! Very efficient process. Extremely courteous!

Excellent service as always. Mike is a pleasure to work with, love bringing my car in to this Maserati. Added technology for services is a very nice touch. I do think there should be a bigger/nicer lounge for waiting. Visit a Mercedes’ service area lounge to compare.

I have been dealing with Michael since we purchased our vehicle from Maserati . Michael has always returned phone calls, followed up with us. We live in Lakeland so a good hour plus drive, Michael always takes care of us. Glad he is still a valuable part of your team.

I always have a super experience with Mike F. He is very accommodating, timely with the work, communicative, and it is always an enjoyable experience coming to have my service work completed there with Mike and his team! Thanks! Scott.

Mike made me feel comfortable and taken care of in the process - I spent more than I wanted but I know he is keeping me safe. V

Excellent service! A+

If you're really interested in knowing what I think about your company, call me. ****-****-xxxx

I was told one price for the align was $239.00 when I brought my car in then after 20 mins later the price jump to $460.00 because to get to the relay for the horn you they have to take the tire of with the front bumper. I know somethings about cars that’s not major work for a experienced mechanic dissemble. I was not too happy about the price increase. The dealership should have stuck to the price they quoted me. I might have to find a local mechanic that specializes in Italian cars.

Roger was the best service representative I've ever worked with. I was sad to hear that he is no longer working there. He definitely knew what he was doing and cared about the customer.

Promptly taken care of and very pleased with continuous updates.

Mike has great customer service skills and goes above and beyond. 5 star service!

Everything was done in a timely manner! Completely satisfied! Highly recommend

Roger is always a pleasure to work with. Very polite, courteous and efficient. I did have a hiccup with my loaner not having a license plate; but Roger made sure someone came and installed ASAP. Which btw I appreciate that the loaners are available now.

Very helpful and responsive to my questions and calls.

Roger was so helpful in explaining everything involving my service repair. He was patient and kind when I asked questions and answer everything very explicitly. I appreciate Roger and his knowledge!