Yiu Choy provided an excellent service.I am a very happy and satisfied customer with the service I received from Yiu today
Thank you so much
11/29/2023
Jason R. VERIFIED CUSTOMER
Excellent service and I was kept in the loop by Cody about my vehicle status
11/29/2023
Anthony W. VERIFIED CUSTOMER
I arrived at 11:30a and left at 3p. I was told the parts had to be ordered. I as at the shop too long. I’m glad the problem was diagnosed. It took too long. Now I have to come back to get my truck repaired once the part is delivered.
11/29/2023
Pharmnoura Inc. VERIFIED CUSTOMER
Great service from Steve
11/28/2023
Sangai T. VERIFIED CUSTOMER
Not satisfied with the type of customer service I receive each visit. While he may have worked to try and amend that, I am still not convinced. Let’s start with point #1. I’ve asked this dealership to correct the spelling of my name in your database MANY times to no avail. I think it’s finally fixed. I prefer to take my vehicle elsewhere.
11/24/2023
Kathryn H. VERIFIED CUSTOMER
The only thing that upset me a little they didn’t have rental cars
11/24/2023
Antoine L. VERIFIED CUSTOMER
Steven told me. I have an extended warranty and that it will cover the diagnostic. When I picked the car up I was charged for the diagnostic along with my oil change. Steven did not set clear expectations.
11/24/2023
Edger W. VERIFIED CUSTOMER
No problem
11/22/2023
Stev J. VERIFIED CUSTOMER
Kobe was great to deal with.
11/21/2023
Brianna T. VERIFIED CUSTOMER
Oil change and car wash took 3 hours. Inside of car was not cleaned completely, dash was not wiped down. Cup holders were not cleaned. Hood of car was not closed following completion of service. There was no explanation of the additional services needed. The customer service I received was subpar.
11/18/2023
Toya W. VERIFIED CUSTOMER
Reporting company to BBB more customer service very disrespectful towards guest and don’t know how to talk to adult customers I have one dad and mom already I hate I own a Range Rover based on this location manager’s and a few of the service rep the only one that’s knows how to treat people is koby .
11/17/2023
Lucy S. VERIFIED CUSTOMER
My car was not working when I went to pick it up the update was still saying from 11/20. So the issue looked like it’s never been addressed.
11/15/2023
Donna E. VERIFIED CUSTOMER
Henry was absolutely incredible.... I broke down on the side of a busy offramp heading in to the city (I90/I94). My brand new Rover completely died. Called your dealership to find out what I should do. Henry answered and provided Land Rovers number so the vehicle could get towed back to the dealership. Gave me specific instructions to make sure it came back to the selling dealership (I was an hour away from home). I had to wait roughly 2 hours for the tow truck to arrive. Henry called my 3 times to check on my well being. Once he saw my vehicle coming in, he greeted me and told me they will figure out what is going on. And he did! He turned a horrible experience into a bearable one... I cannot thank him enough for being there for me that day. Henry will be my guy for future visits.... I know both my vehicle and I will be in great hands.
11/11/2023
Linda R. VERIFIED CUSTOMER
Kobe was friendly, attentive, responsive and highly professional.
11/8/2023
Rebecca F. VERIFIED CUSTOMER
Excellent experience from start to finish great team you have in place
Yiu Choy is everything a customer wants in a service manager
Sincerely, Rebecca F
11/8/2023
Vince P. VERIFIED CUSTOMER
Kobe was professional and very thorough when listening to our concerns about items to consider during the inspection. He communicated with us throughout and kept us updated. Kobe was a pleasure to work with. Thank you!
11/7/2023
Arif K. VERIFIED CUSTOMER
Excellent customer service ! Steven Salgado was very helpful
Thank you !
11/4/2023
Terrill F. VERIFIED CUSTOMER
Good customer service.
11/3/2023
Andrea F. VERIFIED CUSTOMER
Henry was VERY helpful and had an extremely nice personality. He made my car experience very enjoyable.
11/3/2023
Londrell T. VERIFIED CUSTOMER
I am very very disappointed about my visit to Range Rover . I came to visit yesterday on 11/1/203 and my appointment was for 9:30 and I made it there at 9am . And I got checked in and then I get told it will take 3 hours to get a oil change. Then I was told if I come tomorrow morning I will get $50 dollars off my oil change. Then I returned today on 11/2/2023 at 7:50am and didn’t get a call that my truck was ready to go until 10:50 . So no I was not satisfied at with the service at all . Cause I had to miss a day off work cause y’all said it will not take long if I come back tomorrow and it will be cheaper everything was a lie and I will be call corporate tomorrow.