Very happy. Kobe is a great customer service person to work with.
12/19/2023
Richard M. VERIFIED CUSTOMER
Kobe was a pleasure to work with
12/17/2023
Vraj Ltd. VERIFIED CUSTOMER
Kobe was great
12/16/2023
Doreen G. VERIFIED CUSTOMER
Very friendly, professional & fast. I love the waiting room also.
12/14/2023
Latretta M. VERIFIED CUSTOMER
Kobe was very pleasant on each of my visits! He kept me well informed on what was going on with my vehicle as well as what was needed/done!
12/13/2023
Cary J. VERIFIED CUSTOMER
I have not received any follow up on the status of the service appointment. I have left multiple messages for Kobe to call me back and I have not heard from him. I would appreciate a call from someone to hear what is going on with my car, and when it can be fixed. Thank you.
12/13/2023
Niaya P. VERIFIED CUSTOMER
Just wish loaner cars were more readily available. Everytime my car has been serviced, they are never available. Otherwise I always receive great assistance and service.
12/12/2023
Ashley W. VERIFIED CUSTOMER
Steve was great
12/7/2023
Patrick M. VERIFIED CUSTOMER
Great service!!
12/6/2023
Homer Glen. VERIFIED CUSTOMER
Car was a the dealership service department for 7 business days,
Appointment was made 3 weeks ago, confirmed 24 hrs before, this service dept has some real scheduling and uptime issues,
Service manager suggestions were really ridiculous
Would love to talk to someone and complain about my experience there!
Love the car, sales team is awesome, service ****!
12/6/2023
Mario R. VERIFIED CUSTOMER
Always great service!
12/5/2023
Edward H. VERIFIED CUSTOMER
Kobe was great!
12/4/2023
Lucy S. VERIFIED CUSTOMER
The worst possible experience I could ever have. I wouldn’t recommend Orland Park service department to anyone. My car was there for weeks, they fixed it and then it wasn’t fixed when I arrived they ordered a part and stated they got a defective part then installed it. My car was there I picked it up my seat was left down and the trunk was not cleaned. I never left the trunk seat down. They offered no loaner vehicle and no adjustments whatsoever for how long it took them once it wasn’t properly fixed the first time. My representative was Kobe and he was great. I gave him a tip because he at least kept me informed and was kind and professional. Today as I picked up my vehicle I watched another service representative next to Kobe use profanity in regular conversation and smoke his vap pen at the service desk. I will be utilizing the service provider from other dealerships this one is the absolute worst customer service.
12/2/2023
Dolores A. VERIFIED CUSTOMER
Steven Salgado did an excellent job. Took his time to listen and explain questions I had.