All the staff I interacted with were very friendly and professional! It was a pleasure doing business with you.
2/15/2024
Tangie S. VERIFIED CUSTOMER
Service was great! Thank you
2/15/2024
Eric B. VERIFIED CUSTOMER
Great work
2/14/2024
Kevin C. VERIFIED CUSTOMER
Tried calling several times to service with no answers. When I did get through to an operator they transferred and the line hung up. Communication was way below expectations.
2/14/2024
John S. VERIFIED CUSTOMER
I was informed of the speakers in the rear my car were not blowing because of the stereo system play out. I had Select out of my car. I still believe the rattling in the back it will check back before 60,000 miles besides that my service advisor did a great job.
2/14/2024
Lilian A. VERIFIED CUSTOMER
1. Lack of co-ordination. Eg Different individuals giving you many different updates on your vehicle. Any associate should be able to check the information and provide accurate information/answers to the customer
2. Lack of effective communication .there is a lot of mis communication.
3. Wrong parts was sent for my vehicle. Now I am waiting endlessly for the correct part to arrive.
2/14/2024
Gorgis M. VERIFIED CUSTOMER
Yiu Choy did an Excellent job. He was Professional and Knowledgeable
2/13/2024
Jacqueline T. VERIFIED CUSTOMER
I already submitted a comment. Thank you
2/12/2024
Valiant P. VERIFIED CUSTOMER
I would like a 2021 or 2022 model with low mileage in the same model or HSE Sport in black or gray color exterior and NOT a diesel fuel.
2/9/2024
Jewell K. VERIFIED CUSTOMER
Mr. Choy provided excellent customer service.
2/9/2024
Stephen P. VERIFIED CUSTOMER
I provided additional comments about Kobe.
When will I receive the trade in estimate?
2/9/2024
Joseph B. VERIFIED CUSTOMER
Yes Yiu Choy was awesome and very informative bout my vehicle
2/9/2024
Neal C. VERIFIED CUSTOMER
Kobe provide great customer service.
2/8/2024
Ruth K. VERIFIED CUSTOMER
Not enough communication as to status of car. No loaner. When I picked up after hours and initially was told I couldn’t pay more than 5000 on a credit card and they would not release my car without full payment. He was able to get permission from someone. But. If that’s your policy and you know my bill was over $5000 why not tell me before I come so I could have brought a check or cash for the difference. Again lack of communication.
2/7/2024
La D. VERIFIED CUSTOMER
Na
2/6/2024
James J. VERIFIED CUSTOMER
Henry always make sure I understand everything and puts all his heart into me as a customer.
2/6/2024
Holli S. VERIFIED CUSTOMER
I’ve had my Range Rover since 2019.. in the past I’ve taken it to other dealers because Tinley seemed so busy. I needed an oil change ASAP and Tinley was the closet place. I’m very big on time, when I pulled up it was at least 8 cars ahead of me. My Rep was presentable and efficient I was expecting to be there 3 hours looking at the pull up. He kept me informed and even took part in washing my vehicle. I noticed my check engine light was on and immediately got to the problem.. very attentive, caring and detail oriented… I will return… Thank you Tinley Park Jaguar
2/6/2024
Ennis S. VERIFIED CUSTOMER
Kobe is an awesome Service Advisor. Really appreciate the Service Attitude.
2/6/2024
Renee L. VERIFIED CUSTOMER
The service was great! Everyone one was very nice and professional. Overall, the service was a 10!!