Steven was nice and fine. However, it took much longer than I had anticipated. Also, it takes forever to get an appointment there. They need to improve on that if they wish customers to buy their vehicles.
9/13/2023
Fuad M. VERIFIED CUSTOMER
They told me they are going to give me acar but they did not ..they did oil change on my car but never put sticker for next service
9/13/2023
Eileen H. VERIFIED CUSTOMER
I was so impressed with Kobe!! He was professional, caring and very attentive. It was a pleasure doing business with him!
9/13/2023
Tac Of. VERIFIED CUSTOMER
Steven did an excellent job in keeping me apprised in what was happening with my vehicle
Steven was very kind and considerate
9/13/2023
Valerie L. VERIFIED CUSTOMER
The professionalism and courtesy I received at Jaguar/Land Rover Orland Park was excellent, bar-none. The issue you may have with that is customers may not want to leave. Thank you for such a wonderful experience.
9/12/2023
Neal C. VERIFIED CUSTOMER
Mr. Kobe has provided great service from the time. I brought my truck in for service. Until today I picked it up. Thank you for such great customer service. Mr. Coleman
9/8/2023
Clarence H. VERIFIED CUSTOMER
I had my 2012 Range Rover they took a moth to respond never had the update they didn’t do nothing to rectify my situation it’s to exspensive out of pocket cost $15000 I lost my$7000 down payment !!!!! Lesson Ed learned
9/7/2023
John C. VERIFIED CUSTOMER
Kobe and the manager were terrific to deal with. Not happy with the outcome but it had nothing to do with them. Jaguar has to change some policies about there maintenance schedule and there warranty policies
9/6/2023
Scott M. VERIFIED CUSTOMER
Kobe is great. Very thoughtful in his outlining of services. 100% transparent.
9/6/2023
Tynika M. VERIFIED CUSTOMER
My car was not completely cleaned out and vacuum .
9/6/2023
Helena W. VERIFIED CUSTOMER
I don’t feel that the intake person should be first in line especially if you had an appointment for over a month. I had to return in an hour to resolve my problem.
9/2/2023
Candice A. VERIFIED CUSTOMER
Excellent service, such a great improvement over what had been our experience with previous service team. Remarkable turnaround.
Our service tech was Henry. He exceeded our expectations by any and every measure. Great customer service representative, a breath of fresh air.
8/30/2023
Amy C. VERIFIED CUSTOMER
I had paid for a rim package and they tried to initially charge me for servicing my rims. Then they took it upon themselves to do an oil change on my vehicle and I did not need one. The situation was eventually rectified but nonetheless it was annoying.
8/30/2023
Rebecca H. VERIFIED CUSTOMER
We will be coming back here for all our Jaguar needs due to Henry's amazing customer service
8/29/2023
Gita S. VERIFIED CUSTOMER
Kobe did good job happy with his performance
8/25/2023
Tim K. VERIFIED CUSTOMER
Very helpful. Explained what was done clearly
Very professional
8/25/2023
Mamoon A. VERIFIED CUSTOMER
He was amazing
8/24/2023
Marlon G. VERIFIED CUSTOMER
Very satisfied with his service would recommend him to everyone
8/24/2023
Sandra W. VERIFIED CUSTOMER
Kobe was great. Initially this morning I had taken my car to Belle Tire because one of my tires was losing air however we could not locate the wheel lock in my vehicle so i called Land Rover and explained my issue. Kobe had my tire repaired and asked if I wanted to complete my oil change since I was already at the dealership. (I had an appointment scheduled on 9/21)
I really appreciate Kobe obtaining and providing the information so I could order a copy of my wheel lock and that he was quite considerate of my time.