Thank you, Steven, for providing such an outstanding service experience that surpassed all expectations.
6/24/2023
Douglas M. VERIFIED CUSTOMER
My car was not cleaned as I was promised at pick up. The services was drastically over priced.
6/23/2023
Catrena C. VERIFIED CUSTOMER
My car is now dragging when I accelerate and is no longer riding smooth.
It does not feel like it is idled right due to the vibration under the driver seat when sitting still and not moving. The car is now drifting and the wheel isn’t tight anymore when turning. It’s more loose. when accelerating i feel shaking under the gas petal and it gets loud. I paid over spent over $1500 for a routine maintenance service in which my vehicle was returned much worse than when it was brought in. Not to mention my only reason for coming in was for my service light which alerted me of an oil change. All these other services were recommended by Billy as routine maintenance to alleviate future problems in which I agreed to only to find my vehicle with all these concerns making it uncomfortable to drive. Please contact me ASAP and I will also be following up upon opening this morning.
Catrena C
6/21/2023
Patrick F. VERIFIED CUSTOMER
Thanks to the service team
6/21/2023
Jose V. VERIFIED CUSTOMER
Very satisfied with the service Billy provided. Very kind and professional.
6/20/2023
Allyene L. VERIFIED CUSTOMER
The service was great.
6/17/2023
Joann H. VERIFIED CUSTOMER
The Manager of the Repairs department is professional, and kind. He will call you back in a timely matter. Pleasant and helpful. Thank you for all he does for me and my clients.
6/17/2023
Robert B. VERIFIED CUSTOMER
Your high end car dealership out sources it's scheduling to Florida to a call center. This is very bait and switchy. You call Orland park and they transfer you to someone who has no clear understanding of high end dealership service. You all went cheap. Tax benefit? Maybe. I called round and round and on the 2nd day I asked your receptionist to NOT send me to Florida's call center, in fact, I begged and she reassured me and did it anyways. This is honestly one of the worst customer service experiences in my life. The only good was when I left a message with the dealer mansger and told him to get his head out of his ****. Only then did I get a call from a very nice man, who was able to check out my problem in no time. You know you think you're saving money but in fact your hurting your customers. As a retired Business Professor I might ask you to research disintermediation and the look for what reintermediation is. Anything for a buck? Catherine Bonzani
6/16/2023
Thomas A. VERIFIED CUSTOMER
Everyone is very helpful and very nice to deal with! Thank you so much!!!
6/16/2023
Erika R. VERIFIED CUSTOMER
Thank you for your help!
6/13/2023
Rotimi S. VERIFIED CUSTOMER
Great service. Diagnosed the problem, and was upfront about what the issue was. No pressure to purchase additional services, and kept me up to date on the progress of my vehicle's service.
6/13/2023
Jeffery M. VERIFIED CUSTOMER
Refused to troubleshoot vehicle while I had in aftermarket auto start. I then towed it to have auto start removed, after that towed it to another Subaru dealership
6/9/2023
Tiara T. VERIFIED CUSTOMER
Very helpful and fast! They worked with me and showed compassion to my needs. The shuttle service was also convenient.
6/9/2023
Krystle G. VERIFIED CUSTOMER
Currently have an open investigation with Land Rover corporate office.
6/8/2023
La Tasha. VERIFIED CUSTOMER
Thank you! It was timely and great service as always.
6/7/2023
Ramona H. VERIFIED CUSTOMER
No words to express the top rate service I received today, cream of the crop! Thank you for an excellent customer experience!
6/3/2023
Lawrence N. VERIFIED CUSTOMER
Billy was very responsive to my questions during my vehicle repair.
5/27/2023
Azir D. VERIFIED CUSTOMER
Service was great
5/26/2023
David M. VERIFIED CUSTOMER
Billy did a great job!
5/26/2023
Helena W. VERIFIED CUSTOMER
Javier made my experience very pleasant : He is doing a wonderful job.